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Affinity Federal Credit Union
- Bernards, NJ
About this business
We're a community connected. And when you become one of us, you'll see what it's like to be a member, not a customer. You'll see what it's like to belong to something better.
Location details
73 Mountainview Boulevard, Bernards, NJ, 07920, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I had a really bad time with this credit union. I had previously tried to switch to a credit union with much more reasonable rates. And they said they couldn't send me my title. They gave me and my prospective creditor the run around and now I'm stuck with their unreasonable rates.
I had a horrible experience with their banking. Last year my account was closed and then was reinstated. Affinity gave me a new debit card and I have been using it ever since. I recently was on the phone with customer service about suspected fraud on my debit card. She suggested I go to a local branch to get a new debit card. I did so and was informed my the teller that my account was being closed and she would cut me a check for the remainder of the money in the account. Several conversations later with the branch manager a... read more
Never finance a car with them. They will give you every reason not to refinance. They don't value their customers at all. You have been warned. Why cant I get my interest rate reduced seeing how I have an account with the same car and never missed or been late on a payment. Im making these high payments and all I want is for you to lower the payments and interest rate. I'll never recommend Affinity to anyone.
I have an auto loan at first I thought by refinancing my car will be a good decision but I was wrong this company is non friendly in the auto department. I ask to have my vehicle taken and they refused and was rudely and hang up on me . The service is ridiculous and still bilking me and put insurance on vehicle without my permission which I can no longer afford so its not driven. I left messages sent emails and still no assistance. Scam customers
There is no 0 star review otherwise I would. Portal charges $4.95 for debit card payments. To avoid this, you must add your checking/routing which is impossible "The system is not available at this time" I'm on my 3rd year of having a lease financed through FCU and I have yet to be able to make a payment without being charged $4.95. Look elsewhere even if they offer you great terms - it's not worth it. Worse company to do business with. They just proceed to tell you that you're doing something wrong when you're following the... read more
These are the worst people to finance your vehicle from. I refinance my car with them and that was the worst thing I could have done!
Paying off a loan You cannot pay it off online because their system will not let you pay the loan pay off amount if you then call, they want to charge you to pay off your loan. The customer service starts out by yes let me help you to because you are not paying online we have to charge a fee to only come back and say oh well I can't process you payment in this system I have to go to another system and that will more fee. I can see how they get an F rating. They get you anyway they can with fees.....
Affinity Federal credit Union has horrible security tactics My husband's cell phone was stolen and whomever did this hacked into most of our accounts changed personal informations to where we were locked out of them affinity credit Union being one of them now we only use them for one purpose and that's for our auto loan That's it That's all we use them for we stayed locked out of our account with them for the better of about a month and a half and this whole time we had been calling them telling them that his phone was stole... read more
*** never missed one payment on my car loan, when it was stolen I waited for police to try and retrieve it but I had no choice but to file a claim on my insurance to pay it off. The car was found over a month later while I was dealing with insurance they reported late payment against my credit then when they received the pay off balance check affinity federal credit union reported that the car was repossessed.The insurance company then retrieved the vehicle a couple of months later still in good condition I was not able to g... read more
Frequently asked questions about Affinity Federal Credit Union
How is Affinity Federal Credit Union rated?
Affinity Federal Credit Union has a 2.1 star rating with 119 reviews.
When is Affinity Federal Credit Union open?
Affinity Federal Credit Union is open now. It will close at 5:00 p.m.
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