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Acra Lending

3.6
  • Irvine, CA

About this business

Acra Lending dba of Citadel Servicing is the nation’s premier Non-Prime/Non-QM Wholesale, Correspondent and mortgage lender. Established in 2003 the company has been rebuilding this sector of non-agency Owner and Non-Owner occupied lending to borrowers with impaired credit, recent life events and allowing for alternative income documentation including Bank Statements. 

Location details

Suite 200A, 3 Ada Parkway, #320, Irvine, CA, 92618, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.6419 reviews
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Randy B.'s profile image
Randy B. 
5 years ago

no stars here ,the worst experience I have ever had no communication late and not sure they will even fund .Stay far away .can'T get answers loosing properties . Randall Bell s.0074293 Resolution Realty La Vegas Nevada  

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Randy Bell 
5 years ago

They are the worst I have ever experienced stay far away still don't know if they will fund ,loosing EMD and properties they should be sued ...4 weeks late on loan . 

Rashida T.'s profile image
Rashida T. 
5 years ago

zero stars! horrible lending company, did not close mortgage on time despite having 2 months to process loan, they couldnt provide any explanation about why the delayed loan . when inquiries were made about when the closing would be done they stated that they were overwhelmed with loan processing with only 1 underwriter. in the meantime seller and buyer were in limbo, in addition seller was buying another primary residence with contingency so that purchase fell through. nightmare. stay away 

Avi D.'s profile image
Avi D. 
5 years ago

Avi David Your review will be posted publicly on the web. Learn more Run. Run far away. The company is horrible. Underwriting takes extremely longer than it should. Representatives are rude and misrepresented facts. Sales rep "Stephen Park" is one of the most prominent pos sales reps I've ever used. After jumping through their non-stop hoops, he then tried to blame shift instead of fix. Mr. Park also made promises regarding the closing date that were not kept. It was clear he was more concerned about his ego than se... read more

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Manuel F. 
6 years ago

On a few occasions in my life, I have written references recommending services from companies or people. This time I feel compelled to do it. The case of Basilio Castillo at Citadel Servicing and my house’s refinancing process, really deserve some lines. Mr. Castillo handled my case with extreme profession and knowledge! My particular case was a Jumbo Refinancing in the state of Georgia. The Citadel team, led by Mr. Basilio Castillo, showed me a degree of professionalism out of the ordinary. Any problem that was in my fi... read more

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Brian M. 
6 years ago

They are a stain on the mortgage industry! They call and email, and call and email, and call and email, and call and email, and call and email, and call and email, and call and email! They NEVER STOP! They are the most ruthless, dirty, spammy, slimy marketers in the history of business. THEY WON'T TAKE YOU OFF OF THEIR LISTS AFTER REPEATED REQUESTS. I get emails from different employees all the time. That is their work around, to use different employee's email address. I block one, and they send from another. It has been ove... read more

Frequently asked questions about Acra Lending

How is Acra Lending rated?

Acra Lending has a 3.6 star rating with 419 reviews. 

When is Acra Lending open?

Acra Lending is open now. It will close at 5:00 p.m.  

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