Achieve Concierge

Sherri S 

on Google

2 months ago

So…I scheduled an appointment with a new therapist 2 months out and the DAY BEFORE, someone from the office called and said therapist wouldn't be available and I would have to go on a waitlist since they weren’t sure when I could actually get another appointment!! Wow. That’s really great mental health support, huh??? 

pinky promise 

on Google

3 months ago

I've had good therapists and I've had bad therapists over the past forty plus years. I needed a new therapist this winter so I started calling around and fortunately got placed at Headlight with the best one I've had yet. He is kind, effective, intelligent and truly compassionate. I had a mental health crisis this summer and he got me in immediately to see a psychiatrist who also works with Headlight. Their coordinated care was seamless and far superior to what I'd be getting right now at the nearby teaching hospital. 

Sam Maestas 

on Google

4 months ago

This place is awful. I saw a psych (Randh Nemeh) who was rude to me to the point where I ended the call early. I gave the company the benefit of the doubt and scheduled with nurse practitioner (Skyler Galindo) and he seemed condescending and didn’t ask me about my problem. And when I mentioned it, he proceed to tell me "well you seem to be concentrating just fine right now" completely dismissing my reasoning for contacting headlight in the first place. Are you serious!!! Who says that to a patient who is legitimately needing... read more

Allyson Murphy 

on Google

5 months ago

I reached out to Headlight in order to find an IN-PERSON therapist. I already have an online one, and I am not a huge fan, so I wanted to find an in-person one. They called me and I was able to schedule something fairly close to the date I had reached out. They emailed me a few days later and said that they had rescheduled my appointment (without contacting me) to a date that I was not available. I called them to let them know that I was not available on that date and they had my phone number wrong in their system. They then... read more

Leslie Scheck 

on Google

6 months ago

I have had nothing but excellent experiences at Headlight Health! Through name changes and platform changes, they have maintained great customer service and amazing patient care! I see Dr. Chaitanya Pabbati, and he is wonderful! When I have needed a medication question answered or needed to reschedule an appointment, the office staff was helpful and responsive. Dr. Pabbati is always on time, professional and very present with me. He has helped me to return to my best self!