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ACE Alarms
- Security Systems
- Nashville, TN
About this business
Location details
500 Wilson Pike Cir, Ste 300, Nashville, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I typically take the time to write good, positive reviews, however, I have absolutely nothing positive to say about this business. Truly, I am not even sure how this business is still afloat, it surely won't be for long. The owners, Tom and Jeanette, clearly have no clue how to run a business or take care of their customers. My interactions with this company started about 18 months ago and it has been nothing but unfulfilled promises ever since. I was interested in getting Control 4 for my house, and knowing that this WAS (y... read more
Great Work! – I had an ADT system for 12 years and my monthly monitoring bill went up every year. I called several companies and it seemed all of them had lower rates than what I was paying. I chose Ace because they were the nicest with the most info. A rep came out and tested everything and converted my system seamlessly. I found this site when I was searching, so I made a mental note to check in after the transaction was complete. I highly recommend Ace!
Really, Really Great! – The guys did a great job analyzing our needs, making recommendations during the construction phase. Helped us understand lots of new technology. We can operate our TV's, Music, HVAC lights and a front door camera from our iPhones - very easy! Great alarm system too. The tech gave us his cell phone number as he left, which was a nice touch. My boss recommended them and I will do the same.
Promise the sky, deliver dirt – Tom did a great job selling me on the control 4 home entertainment system and features, fast forward to the dreary team doing the install. Arrived 2 hours late, took a 2 hour lunch and told me he was doing me a favor staying to finish the install as he doesn't get paid after 5. Left a mess and i spent over an hour organizing rats nest of cables.No heat upstairs for 4 days because of his mistake, when he finally came out blamed it on his coworker. Copied Tom on all emails to his tech and he fin... read more
Unreliable – We bought a prewire for a new house under construction for home theater and whole houses sound. All we ended up was some speakers and 15 wires sticking out of a closet wall without connectors on any of them. They didn't even run an HDMI cable from the video closet to the TV area in the great room. How can a home theater prewire not include the HDMI cable??? Got me too! They would not answer my questions or return my call. Had to finish the job myself by installing the wire connectors and a wireless HDMI transmit... read more
Great!! – I read these reviews when I searched ACE to find their number. I was calling them because two of my neighbors and a co-worker uses them and praised them. I am normally not a "review kind of girl", but I thought I should speak up for them based on the difference between what I read here and what I heard and, mainly, experienced. Very thoughtful consultation, neat and quick installation, technicians cleaned up behind themselves. Very nice experience. I whole heartedly recommend ACE.
Don't Trust These People!! The will rob you!! – I was at a point about 3 months ago that I wanted my monitoring cancelled because I wasnt using it. I called and talked to Tim. He told me he would give me the next 3 months free and then if I wanted to cancel all I would have to do is call him and cancel it. Well, my 3 months is up and I call to cancel my service only to be told it has to be done in writing. So, I send an email to cancel. Then I get an email saying I have to give 60 days notice to cancel and I will owe them fo... read more
Love ACE! – ACE did an exceptional job on my security system and they installed some cool cameras that I can check out on my iPhone when I am not home. Great system and great people.
Quick and reliable service – We used Ace Alarms to overall our security system after having been broken into this summer. They came out, suggested improvements, quoted prices and did an excellent job on installation. I'm not sure why the other reviewer had a negative experience -- I have nothing but good things to say.
Frequently asked questions about ACE Alarms
How is ACE Alarms rated?
ACE Alarms has a 3.9 star rating with 20 reviews.
When is ACE Alarms open?
ACE Alarms is closed now. It will open tomorrow at 9:00 a.m.
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