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Absopure Water Company
- Water Purification Services
- Plymouth, MI
About this business
Specialties: Absopure's humble beginnings date back to 1908, when Absopure Ice was delivered to Detroit area customers on horse-drawn wagons. Today, Absopure Natural Spring Water can be found in 50 states and delivered direct to homes and businesses throughout the Midwest. We keep thousands of people refreshed daily. Products Include: At Home: - Bottled Water - Water Coolers & Dispensers - Filtration Systems At Work: - Bottled Water - Water Coolers & Dispensers - Filtration Systems - Coffees, Teas, & More - Coffee Brewers & ... read more
Location details
8835 General Dr, Plymouth, MI, 48170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 3:00 p.m. | |
| Tue | 9:00 a.m. to 3:00 p.m. | |
| Wed | 9:00 a.m. to 3:00 p.m. | |
| Thu | 9:00 a.m. to 3:00 p.m. | |
| Fri | 9:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No one is on the same page every time you call is something different the bill changes the rules change I was told that there was credit one delivery was made then told other wise then told I didnt pay my bill when I did crew was never applied then once corrected I was told I had to wait a week for water its been this way for a while
Business response:
Hi *********, thank you for reaching out and sharing your feedback. We know you spoke to one of our customer ********************** managers, who reviewed your account details and clarified our billing and delivery processes. If you have any remaining questions or need further assistance, please email us at **************************************************
No one on the same page. Delivery schedule is unreliable and good luck getting anyone to answer a phone. I literally have never had a delivery guy knock on the door to collect empties. I wanted delivery every other month. Some months there are 8 bottles left in driveway every month and some months are skipped so you are forced to go through reaching someone. If the schedule was reliable you could leave empties outside but it never is. We should rcv a text notification the day prior. If they can't get it together all of their... read more
Business response:
Hi ****, thank you for bringing this to our attention, and we apologize for the inconvenience. We know one of our customer ********************** managers tried to contact you and left a voicemail. Please return our call at your earliest convenience so we can help resolve your concerns and ensure a smoother experience in the future.
Ive been trying to call Absopure about a delivery for the past 2 weeks. Nobody answers the phone ever only after so much time they hang up. I dont understand what kind of business theyre running but I need a callback about my delivery
Business response:
Hi *****, we appreciate you bringing this to our attention and apologize for the inconvenience. We know you spoke with one of our customer ********************** managers who explained that our phone lines can be busy, especially during hot weather seasons, and you can always email us at ************************************************** where we will get back to you as soon as possible.
Terrible customer **********************. In ********* (**************). Former customer of ********************** home delivery. Save yourself a headache and find another company to do business with. Customer ********************** at ********************** has been terrible, especially dealing with ****. They refuse to pick up their empty water bottles, no care about recycling or their customers. Poor value, poor customer ********************** and unwilling to do their job.
Business response:
Hi *****, we understand youve communicated with one of our customer ********************** managers, who explained how our bottle return policy states if a customer canceled more than one year ago, we can no longer pick up and refund bottles. Unfortunately, the bottles are not usable after that time frame, and in this case, you have not been a customer for over two years. If you need anything else, please email us at **************************************************
This is the worst customer ********************** Ive experienced in a long time. I sent an order through ****** to rent a machine and three jugs of spring water. I received no call. After two weeks I called (9/20/23) myself to see where the order was at, people get behind I get it. The woman on the phone tried to make me feel like the lack of communication was my fault and the ****** order on 9/7/23 didnt really count. She sets up a delivery for the following Friday. No one shows. I set aside my entire day to be available f... read more
Business response:
Hi Alexandria, we apologize for your experience and appreciate you bringing this to our attention. We know that one of our customer ********************** managers has been in contact with you. If there is anything else you need or would like to share, please email ************************************************** - The Absopure Team
Reading all the other reviews below I can see they've done nothing to improve their customer **********************. We live in an area with pfas and cannot drink our tap water so we ordered water delivery from Absopure in ************ Oct. 2022. First delivery they came with the water bottles, but no dispenser. I can overlook that since we did finally get the dispenser. Fast forward to 9/7/23 and our delivery doesn't show up. I email asking when to expect them, they say we will see them the next day. Next day, 9/8 around 4:... read more
Business response:
Hi ********, we apologize for your experience and appreciate you bringing this to our attention. We know that one of our customer ********************** managers has attempted to contact you and left multiple voice messages. If there is anything else you need, please give us a call back or send an email to ************************************************* and we can make this right.
Worst customer experience ever. I purchased ********************** delivery, and leased a cooler. When Absupure tried to set the cooler up, it didn't work. So, I was infomred they would swap out the cooler on July 7. But July 7 comes and goes, and Absopure never showed up, or even called. So, I called them the next day, and was told yet again the cooler would be swapped out in a few days. Once again, Absopure never called, let alone came to pick up the cooler. At this point, I'm long past having anything to do with Absopure,... read more
Its so rare that there isnt a problem. From not showing up at all to delivering to the wrong address (3 months in a row) to getting the wrong water or not having the right amount. Month after month it doesnt show up when they say. I have to call and get some excuse. They dont call and let you know whats going on or offer anything to make it right. Absolute worst company I have encountered
Business response:
Hi *******, we apologize for your experience and appreciate you bringing this to our attention. One of our customer ********************** managers will be reaching out to learn more and make this right. If there is anything else you would like to share, please email ************************************************** - The Absopure Team
Ampliphy water was my favorite until I purchased 2 gallons that tasted like poison. I called Absopure after scouring the website to find the manufacturer/contact information. I was forwarded to the lab and left a message, which was never returned. Thankfully I didnt get sick, but the lack of response is completely unacceptable. If there are safety concerns, a call back should be prioritized. That water shouldve been recalled. It appears there are no safely protocols and I will never buy the water again.
Business response:
Hi *****, we apologize for your experience and appreciate you bringing this to our attention. We have passed this information along to our Quality Control team who will be reaching out to learn more.
Frequently asked questions about Absopure Water Company
How is Absopure Water Company rated?
Absopure Water Company has a 2.9 star rating with 465 reviews.
When is Absopure Water Company open?
Absopure Water Company is closed now. It will open on Monday at 9:00 a.m.
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