ABC Hyundai

James A 

on BBB

5 months ago

I’ve bought/leased four cars in the last four years for my family. Unfortunately on my last visit to turn in my old lease and get a new one, they promised a lot of things they never delivered on. They told me they would make my remaining payments and cover the disposition fee if I leased a new car, but ultimately they didn’t and I was left on the hook for it. When the new lease showed up on the hyundai financing page, the old lease was removed, leading me to believe it was paid off. That was not the case and I was about 6 mo... read more

Leslie B 

on BBB

5 months ago

I received a text from one of their salesmen urging me to come in and have a look I said my current car had 0% financing and if her could get me that I would... he came back and said yes he could get that I did an online credit app and made an appointment with him for the next morning. When I got there I was told he wasn't available so Denise said she could help me. I thought I was negotiating a limited Santa Fe so the price seemed about right for what I was getting. They told me the 0% was only available on the gas models a... read more

Yaciel S 

on BBB

5 months ago

This dealership lied to me about how much I was going to pay on interest. I turned in the car and hr later of purchasing. 

Hector C 

on BBB

9 months ago

ABC Hyundai Has Failed Me and My Family – Please Read and Share I'm reaching out to share a deeply frustrating experience with ABC Hyundai in Las Vegas. My Palisade has been at their service department for over two weeks, and it’s been nothing short of a nightmare. Here’s the situation: The techs at ABC Hyundai clearly diagnosed my car as needing a new transmission. My vehicle is under warranty, and I paid extra for the platinum extended warranty for situations like this. However, because their diagnostic system isn't "picki... read more

Karen B 

on BBB

10 months ago

Avoid ABC Hyundai – Unprofessional and Poor Communication I had my car towed to ABC Hyundai, where Derek S. in the service department was expecting it on 9/12/2024. Once my car arrived, Derek checked it in, and things seemed to be moving along. However, I had to make multiple calls and send several texts just to get any information about what was wrong with my car. Finally, Derek informed me that the engine needed to be replaced, and I agreed to move forward with the replacement. I also contacted my extended warranty provide... read more

Albert Z 

on BBB

11 months ago

Words cannot express my gratitude to my service coordinator, I believe her name is Carrie. She is a credit to this mess of a service center I unfortunately took my car to. She took me in without an appointment and expedited the required part overnight to have my car back in my possession as quickly as time would allow. She took great care with not allowing my car to be complimentary washed due to a crack in the windshield. I received my car with scratches all over the vehicle and when questioned about it took my concerns ver... read more

Tiffany S 

on BBB

11 months ago

Extremely Disappointed with Hyundai. We purchased a brand-new Hyundai from Henderson Hyundai on April 19th for our son, who recently started college. Unfortunately, just a few months later, at the end of July, the rear-end display camera and Bluetooth plug stopped working. When we couldn't get an immediate appointment at Henderson Hyundai, we took the car to ABC Hyundai for service. Shockingly, we are now approaching mid-September, and we still haven't received the car back. Throughout this process, communication from ABC Hy... read more

Jorge H 

on BBB

a year ago

Absolute dumpster fire of a Service Department and most certainly dealership. I had the pleasure of speaking with the man that runs this dealership, Steven I believe, and he showed me all I needed to see that this is not a place to be trusted or respected. When attempting to resolve my issues, Steven was quick to balme his subordinates for not catching up on voicemail when he himself had not done so either. Way to shame your employees in front of everyone and not walk the talk. This came up as I had mentioned I left voicemai... read more

Wes R 

on BBB

a year ago

went for an oil change and they told me it was overdue for a change of oil. it had been only 5 months and 1k miles put on the car. complained to the service manager justin and he defended that. behavior. that is called upselling the customer. we bought this palisade at ABC, but will not buy another from them. i have sent two others over the years to them, that won't happen again. i thought a better response from them would have been, you are right, doesn't need an oil change, will see you when does really need to be changed.... read more