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A1 Garage Door Service
- Home Services
- Charlotte, NC
About this business
Location details
10721 John Price Rd, Charlotte, NC, 28273, United States
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I M VERY PLEASED WITH A1 GARAGE DOOR, ESPECIALLY ***********************. MY DOOR SPRING BROKE AND THEY FIXED IT THE NEXT DAY. ***** IS VERY GOOD TECHNICIAN AND EXPLAIN SO I COULD UNDERSTAND JUST WHAT NEEDED TO BE DONE.
I would not do business with A1 Garage Door. They quote one repair and upsell another. We put an $8,000 down payment on new garage doors but then canceled the order within the 3-day period. The check was cashed on July 7 2022 and still have not gotten a refund, and today's date is Aug. 9. Every time I called the company, I got a different story. They are very slow on returning your money if they return it at all. This company has terrible customer ********************** and does not treat customers with respect!
Had an appointment for Tune-up. I was informed after they got there that an addional trip fee would be charged in addition to the price I was quoted when I set the appointment. Told them to leave my home. Felt like I was being scamed.
Business response:
Hello, we are sorry to hear that your experience was less than satisfactory. Our agent who took your call to book the appointment is instructed to mention the $39 trip charge while on the call. I apologize that this did not happen but I can assure you it was not an attempt to mislead you. I have reviewed the call and coached that representative. Again we do apologize that you were not informed of the trip charge, hat goes entirely against our company policy.
Had an appointment for Tune-up. I was informed after they got there that an addional trip fee would be charged in addition to the price I was quoted when I set the appointment. Told them to leave my home. Felt like I was being scamed.
Business response:
Hello, we are sorry to hear that your experience was less than satisfactory. Our agent who took your call to book the appointment is instructed to mention the $39 trip charge while on the call. I apologize that this did not happen but I can assure you it was not an attempt to mislead you. I have reviewed the call and coached that representative. Again we do apologize that you were not informed of the trip charge, hat goes entirely against our company policy.
I would not do business with A1 Garage Door. They quote one repair and upsell another. We put an $8,000 down payment on new garage doors but then canceled the order within the 3-day period. The check was cashed on July 7 2022 and still have not gotten a refund, and today's date is Aug. 9. Every time I called the company, I got a different story. They are very slow on returning your money if they return it at all. This company has terrible customer ********************** and does not treat customers with respect!
Had an appointment for Tune-up. I was informed after they got there that an addional trip fee would be charged in addition to the price I was quoted when I set the appointment. Told them to leave my home. Felt like I was being scamed.
Business response:
Hello, we are sorry to hear that your experience was less than satisfactory. Our agent who took your call to book the appointment is instructed to mention the $39 trip charge while on the call. I apologize that this did not happen but I can assure you it was not an attempt to mislead you. I have reviewed the call and coached that representative. Again we do apologize that you were not informed of the trip charge, hat goes entirely against our company policy.
I would not do business with A1 Garage Door. They quote one repair and upsell another. We put an $8,000 down payment on new garage doors but then canceled the order within the 3-day period. The check was cashed on July 7 2022 and still have not gotten a refund, and today's date is Aug. 9. Every time I called the company, I got a different story. They are very slow on returning your money if they return it at all. This company has terrible customer ********************** and does not treat customers with respect!
I M VERY PLEASED WITH A1 GARAGE DOOR, ESPECIALLY ***********************. MY DOOR SPRING BROKE AND THEY FIXED IT THE NEXT DAY. ***** IS VERY GOOD TECHNICIAN AND EXPLAIN SO I COULD UNDERSTAND JUST WHAT NEEDED TO BE DONE.
I M VERY PLEASED WITH A1 GARAGE DOOR, ESPECIALLY ***********************. MY DOOR SPRING BROKE AND THEY FIXED IT THE NEXT DAY. ***** IS VERY GOOD TECHNICIAN AND EXPLAIN SO I COULD UNDERSTAND JUST WHAT NEEDED TO BE DONE.
Frequently asked questions about A1 Garage Door Service
How is A1 Garage Door Service rated?
A1 Garage Door Service has a 4.7 star rating with 2,292 reviews.
When is A1 Garage Door Service open?
A1 Garage Door Service is open now. It is open 24/7.
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