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A Shoe-a-new
- Other
- Minneapolis, MN
About this business
Birkenstock Authorized Repairs, Coats, Key Duplication & Knife Sharpening, Leather Refinishing & Leather Dying, Leathers, Purses, Renew & Revive, Repair, Shoes
Location details
2315 Hennepin Ave, Minneapolis, MN, 55405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Horrible Horrible Horrible – I brought 3 pairs of boots in and it has taken almost 3 weeks. When I called to get an idea of when they would be done, I was hung up on, when I called back and spoke to a manager, I was told "they couldn't pull them out of the line because they would go back to the beginning." Horrible customer service and overpriced.
Dont waste the 2 months it takes for a Repair – I took 3 expensive pairs of boots in to get new soles put on in preparation for the winter. It took them over 2 months and $100 to put on flimsy and already worn down soles on my boots, which made them look completely clunky and werent even close to a similar color as the boots. Black soles on entirely brown boots - Nice! I would not recommend this place to anyone!
i WISH i had read the reviews before bringing my 360$ boots to these crooks. i cannot discredit this place enough. first of all, it is a complete RIP-OFF. i was charged almost $70 for POOR QUALITY resoling-- the plastic stuff they put on the heels is already flaking off after only a couple of weeks wear. there is also a completely toxic environment in there. i witnessed the weasel-like owner treating the friendly elf-man (as another reviewer's description put it) with such disrespect and contempt that i very nearly said some... read more
Incompetent fools – I brought in a pair of Coach shoes to be dyed and got them back 4 months later. The shoes came back a mix of the original color and various shades of black. The material is no longer soft and smooth, but rather rough in certain patches and shiny in others. Not only did they not refund the service fee, they would not replace the shoes. My 'refund' was a gift certificate. Do they really think I'd trust them with another pair of my shoes?
I should have known – I read the reviews for this place but decided to give it a shot. BAD IDEA! I brought my shoes in on June 15th, was told they were going to be ready on July 9th, called July 15th when I hadn't heard anything only to be told that they needed more extensive work that would cost more money. I authorized this and was told it was going to be another month. Well I went to the store on Sept. 25th to find they weren't ready. I explained that I would be coming back in 1 week and if my shoes weren't done that I wa... read more
Stay away – Do NOT bring your shoes here if you want to see them again or wear them in the same season! I had a three pairs of shoes fixed here and by second pair, I vowed never to bring a pair again, no matter how badly they needed to be repaired. Each time I went in, the shoes were never ready and I stood for 15 minutes while they searched for them. They have absolutely no process there and have no idea how to run a customer serviced business. They never called with updates even though they said they would and if I had sta... read more
No thanks. – This place is completely unorganized, to say the least. It took them over a month to fix a zipper on one boot, which was over a week longer than promised. When I called a few times to check up on my favorite boots, no one answered the phone or returned my messages. When my husband went to pick up the boots, no one could find them for almost 15 minutes, and when they did, they said that they weren't able to fix the problem and I would need a new zipper. Since they require you to prepay, this is something it would... read more
This place is a little like a black hole, if you bring your shoes inside you might not get them back out for a while. I dropped a pair off for a heel repair and had to pay up front, which I didn't like because they hadn't even done any work on them. Now, three days after they were supposed to be done it's taken multiple calls to see what the status is, I find out that they'll be done in another 3 days. So a week late total, not impressed. If you want to support a quirky, local shop, this is it, but don't expect quick service... read more
A SHOE-A-NEW in Uptown will SCREW-A-YOU!!! Don't go to this alcoholic shoe shop, please, unless you just want a shine or some laces in your gym shoes replaced, because THEY DO HORRIBLE BUSINESS. I should've known, the dude with the horribly disgusting wax beard who said he "needed a drink" was the first sign. The consequences of not following my instincts after they said they could do a major repair on my Dolce and Gabanna boots, was me showing up on the date they said they'd be ready, ONLY TO FIND 1) THEY HAVEN'T EVEN BEEN ... read more
Frequently asked questions about A Shoe-a-new
How is A Shoe-a-new rated?
A Shoe-a-new has a 2.3 star rating with 41 reviews.
When is A Shoe-a-new open?
A Shoe-a-new is closed now. It will open on Tuesday at 10:00 a.m.
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