A & E Service Company, LLC

Jeremy King 

on Google

3 months ago

Absolutely horrible experience. Like just about everyone else who’s left a review. They confirmed their appointment date with us three times. Then failed to show. Rescheduled for FOUR days later. Then sent someone with the wrong parts who now says it’ll be another week, and he specifically REFUSES to escalate the delivery of the parts or give us the name of his supervisor or any direct contact information for anyone. AVOID at all costs! 

John Barnacastle 

on Google

6 months ago

For three weeks, for our 4 year old $3000 lg refrigerator that was partially working, 3 service technicians have been here. The 1st technician ordered part and said put a fan behind refrigerator to cool until part comes in (10 days). They cancelled appointment due to unforeseen circumstances and wanted to reschedule 7 days later. Called Home Depot and they got them to reschedule the next day. The 2nd technician said wrong part ordered, was damaged, and ordered new parts (10 days). The 3rd technician replaced the compressor f... read more

Anonymous 

on Google

a year ago

I’ve used A&E twice and Mr. Blanchard, Marie, and crew provided great customer service the first time. They replaced a used upstairs unit that a previous contractor installed with a new unit. They even provided me with the warranty paperwork. This was at the height of the pandemic. I was given a discount through AHS to replace the unit. I even referred him to my neighbors, who also used him. 

Shericia Ross 

on Google

a year ago

I’ve used A&E twice and Mr. Blanchard, Marie, and crew provided great customer service the first time. They replaced a used upstairs unit that a previous contractor installed with a new unit. They even provided me with the warranty paperwork. This was at the height of the pandemic. I was given a discount through AHS to replace the unit. I even referred him to my neighbors, who also used him. 

Anonymous 

on Google

a year ago

I would wish this company on my enemy much less someone I liked. Besides the fact the guy who showed up may or may not have been from the shelter, we are a month in and the dryer isn’t fixed. In fact it’s worse. Nobody answers. Nobody follows up. Absolute garbage. I pray for you if you’re stuck using them. Better off buying a new unit and saving the time.