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ilana.kerschbaum 

on Yellow Pages

11 years ago

I had been here once or twice before and had a decent detail and experience. This time was different. Not very clean and one seat was soaking wet due to it getting stuck and not reopening. A problem I have never had in 2 years of owning the car. I think they opened incorrectly and pulled to hard. Plus a plastic cubby part of the car was cracked. I am fairly certain crack was not there. I spent 20 min at car dealer to get seat fixed. They said come back for Appt and not covered under warranty. Luckily my husband figured it ou... read more

aklove907 

on Yellow Pages

11 years ago

I bought a groupon in Feb 2013 and wasn't able to get my car scheduled for a detail until mid July, the woman at the front desk told me she would call the day prior to remind me of my detail(which i was very grateful for since it was schedule months and months out.) I knew my detail was coming up, however I never recieved a phone call confirming. I then called their shop and realized I had missed my appointment. The owner told me the front desk woman had been fired and was very apologetic about the situation and told me to c... read more

beautifulb83 

on Yellow Pages

11 years ago

By far one of the worst details my Denali has ever seen!! They called me to tell me my truck was ready, but yet when I arrived they said that the interior was still drying, drying which meant they had my truck running with the heat on high trying to dry the carpets of my truck! Gas is not cheap and especially with a large truck, it goes by pretty quickly! Then I go to look at the seats and if I can lick my finger and touch a spot on my seat and it easily wipes off, then obviously it was NOT cleaned! Then the detailer told me... read more

wookster 

on Yellow Pages

12 years ago

I won't even give this place 1 star. I purchased a Groupon for "upto 63% off of a 300$ value" for full in and ext detail. I was charged an additional 30 for pet hair removal. When I was at their shop they were offering the same service for $180, not 300. So I saved 25$. I heard the manager say only to use Rainex on the windshield because they didnt have enough product to do all the windows. Poor planning. I called the next day to question the pricing and stated I thought this was poor business management b/c of the pricing a... read more

sydney1 

on Yellow Pages

12 years ago

Dropped my car off at 7:30am using the key drop (which did not have any drop-box forms available) I had to write a note. I had the appointment for three weeks, after I purchased a Groupon. My car was the only one waiting to be detailed when I dropped it off. I tried to call at noon, no answer, at 3pm no answer and I arrived at 3:40pm & they told me my car wouldn't be ready for another hour.... When I questioned the owner about the length of time he was rude...I didnt get out of their till 5pm... The employees did not even pu... read more

boondoggle 

on Yellow Pages

13 years ago

On 1 Dec 2011 I made an appointment for an inside and outside detailing. I asked them to pick my car up on or after the 3rd of Dec. and left them a key to my car. Later that afternoon I looked in my driveway and the car was gone. I called them to confirm that they had picked it up two days too early, but got no answer. I later drove my truck over there and looked through their window to confirm that they did have my car. They brought it back the next day, 2 Dec. When they picked it up everything was fully operational. I went... read more

dweller 

on Yellow Pages

13 years ago

My car was clean, but the service was not what it should have been. When I brought my car in, it was because I had purchased a groupon. I told them I didn't want any additional services completed. They told me they really needed to do at least $25.00-$30.00 worth of additional work because I have kids. I said okay and agreed to the additional $25.00- $30.00. When we went to pick up my vehicle, the person that was behind the counter wasn't there and the person that was would not let us take the vehicle unless we paid an addit... read more