24 Hour Rooter Connectionz Plumbing & Drain Cleaning

Cassandra F 

on BBB

a year ago

Action Plumbing failed to finish a job and left a mess behind in the job they did do. Action Plumbing was tasked with replacing some old piping from one end of my parent's house to the other, along with replacing two toilets. Action Plumbing did not finish the job and after failing to respond to phone calls asking for Action Plumbing to come and finish it, we found we needed to contact a second plumbing company to come in to finish the job. Along with not finishing up the initial plumbing job, Action Plumbing left a mess inc... read more

Dale K 

on BBB

a year ago

Absolutely horrible workmanship. Disconnected furnace and reinstalled it, less than $50 in materials. Less than 6hrs. Charged $5,000. Furnace is now not level, ac coil not level ac drain sloping the wrong way. They taped the furnace to the ducting. Before the furnace was scewed to the ducting and had s-joints on the ducts.Within a half an hour their tape is coming off. 

Larry F 

on BBB

a year ago

What I can say is their 1/5 Star Rating isn't reflective of their entire team and that's the issue now adays with reviews. **** from their team, not only was an incredible human being, but refused to leave; until he rectified the plumbing issue at my home. He acted like my 70-year old home was his.He is the PERFECT EXAMPLE of how an employee should behave and carry themselves on the jobsite. Don't overlook people like him; he's the one who will eventually dominate life because of his work ethics, and you'll be down the epito... read more

Ross K 

on BBB

a year ago

Action called my cell and offered me a free cleaning service for my furnace. The two technicians inspected the furnace and reported that they were getting 48ppm of ** being produced at the ** coil in the furnace stack. The technician warned me that it was a dangerous level, that the heat exchanger was cracked, and shut off the gas to my furnace without asking me. He also told me to open my doors and windows. He then scheduled a visit that day with a salesperson to get me a new furnace. Then they left. I then contacted ******... read more

Jennifer M 

on BBB

a year ago

Action came to our house for a free to furnace tuneup, and they told us that there was carbon monoxide leaking through the furnace to our house at levels that normally the fire department would show up for. They told us to turn off our furnace and that we were so lucky nothing bad had happened to our family and that they could have someone Installing a new furnace that evening for $10,500. We had two other HVAC guys come look at it that day and test for carbon monoxide levels and then we even had questar come and check for c... read more

Lisa G 

on BBB

a year ago

I was in desperate need of my sewer main repaired. It was completely clasped. Acton did come and got me repaired real quick.. however the communication was not good at all. I had no one call me to let me know if and when I could run water or flush the toilet. They signed me up for a renewable membership in which I did not know they did and it renews every year at $209!!!! They sent techs out to service my heater and electrical. OMG..... the tech told me I need $8000 worth of upgrades to my heater after I just had a new one i... read more

Jesse S 

on BBB

a year ago

On Friday, I paid for my sewer line to be scoped. They rec. a hydrojet and follow up with a scope to be sure it's okay The hydrojet was completed. They did not compl the follow up scope on Friday. They said the employee had a family emergency but not to worry because we wouldn't have an issue. ************************************************************************************************************************************************* my line. It was now a weekend and a holiday. We believe if the follow up scope had been c... read more

Travis C 

on BBB

a year ago

Adding to what everyone else here has said. We had a tech out to snake our kitchen sink, which he charged us $250 to do (If you want the line jetted, it would be ~$1200)! They snuck in an automatically renewing annual service plan saying that the cost would be higher if it was removed. And, payment was required before the work was done. Bad start.The only good thing here is that he was able to clear the drain. Fast forward to the next day and, after running our dishwasher, we found the sink backed up again. We were told a pl... read more

Michael A 

on BBB

a year ago

Absolutely use anybody but Action. Came and diagnosed a sewer problem. Promised the repair would be done the next day and the concrete repaired the following week. The repair took a little longer. Fine. But was left with a giant hole in my drive for a week. Had to call and get them to do their jobs. Never once have they called to organize anything. Called to ask when they were going to backfill this hole. They said they were waiting for an inspection. I work in construction. You call for an inspection, they come the next day... read more