24 Hour Fitness

Eduardo M 

on BBB

2 years ago

Just got charged WAY more than a regular customer paying month to month (I have a yearly plan).Can't cancel the membership in the website (only page that doesn't load) and can't get through on the phone. 

andy d 

on BBB

2 years ago

worst service by the management, and employee attitude at ********* , ***** ***** branch. The wet area has been close for more than two months with out response answer or inform when they are going to open back. When ask, answer are we dont know when and have no available date. 

Marcus M 

on BBB

2 years ago

The basketball gym closure at night due to fights needs to stop. They did not kick out the people fighting and the basketball gym should be open 24 hours like the rest of the gym is. Stop punishing positive action from 99% when a couple idiots want to ruin that. 

Sophia S 

on BBB

2 years ago

Before my 1-year membership expired, I used the 24 Hours Fitness website to cancel my membership. It couldnt find my active account to cancel from. Then in Apr 21, 2023, my bank account was charged $399 for membership auto-renewal. I tried to call customer service. it told me to use their website to contact them. I used their website, theres an online form for contact. Used that, but the Submit button didnt work. Theres no email address for customer service, either. I called the local 24 Hours Fitness in ********* **********... read more

Yan C 

on BBB

2 years ago

The front desk denied my access to the group class that I made reservation only because I was late for 5 minutes, but there is no written policy saying that I couldn't go to that class if I am 5 minutes late. They don't respect my membership right at all. 

Christine C 

on BBB

2 years ago

24 Hour Fitness continues to charge 4 times a month for 2 cancelled memberships. Ive never had 4 memberships but since I tried canceling due to illness they started charging me 4 times. Unresponsive to my inquiries. 

dylan p 

on BBB

2 years ago

they will not let you cancel your membership on their website 

Amanda O 

on BBB

2 years ago

I've requested that they remove my number from their call list multiple times and I'm still receiving calls. I told them that someone who's name I do not know and have zero relation with signed up and used my phone number and the calls still come in. 

AJ P 

on BBB

2 years ago

Put simply, they are no longer24-Hour Fitness. The majority of their clubs in Southern ********** are not open 24 hours a day. My home club in ***************, ** is open only until 10pm Monday-Thursday. On the weekends it closes even earlier at 9pm. I understood in the aftermath of ***** but that's no longer an excuse. The gyms are packed in the evening because everyone has to come before the early close time.Shouldn't they have to change their name? They built their business on the foundational principle that the clubs are... read more