24 Hour Fitness

Victoria W. 

on BBB

5 years ago

This company is charging memberships even though they closed it’s doors on March 16th. I was charged on March 2nd, March 9th, March 30th and March 31st, despite having closed its doors and patrons are unable to use the services provided that we have paid for due to the COVID-19 virus. Members are unable to go to the locations in order to implement the location services. They with need to freeze memberships with no service charges and then restart the memberships when they are able to open their doors safely and according to ... read more

Mot H 

on BBB

5 years ago

Amazing how corporate greed takes over and people show their true selves. PLACES LIKE GOLDS GYM ARE NOT CHARGING A PENNY AND HAVE FROZEN EVERY MEMBERS! Remember that gym people! Meanwhile 24 hour fitness is charging customers and won’t let them cancel or freeze! Amazing! I hope you get what you deserve for doing this to people. I hope the virus fully engulfs you and your loved ones. 

Rex T 

on BBB

5 years ago

Taking dues while closed is ridiculous and disgusting why would you even consider charging people 

Joseph M 

on BBB

5 years ago

Unbelievable continuing to charge me and not providing any services nor any contact information this is criminal. 

Cheryl Annette T. 

on BBB

5 years ago

Will not allow customers to cancel auto-pay memberships during pandemic. 24 is still charging bank accounts and not allowing cancellations or freezes. I paid the first and last months fees and don't want to extend my cancellation 60 or 90 days. Another issue is the cleanliness of their clubs. The pool areas sometime smell like feces and there is scum on the bottom of the Everett, WA pool. The cardio machines are old and broken and now we don't have towel service. If this isn't resolved I am filing a complaint with the Attorn... read more

Sheralyn T 

on BBB

5 years ago

Being charged for a gym we cannot attend. At least freeze the membership! I pay monthly I am not in on a member ship so how will you add lost time? 

Sheralyn T 

on BBB

5 years ago

They need to be freezing accounts during the pandemic. How can you charge people for a service you are not providing? How can you add lost time to the end of the membership when I pay monthly? 

Samantha 

on BBB

5 years ago

I submitted a cancellation request through their online portal, which is the only way to get a hold of anyone, and they still charged my card. This is absolutely abhorrent. Slimy, despicable company. 

Talula 

on BBB

5 years ago

All of their Gyms are closed due to COVID-19 yet I was still charged for my monthly fee and I have no access to the gym. I tried calling to freeze my account but their call centers are closed. I have also sent emails and nothing. I feel I should get reimbursed for March 2020 and not charged for any month that their gym is closed due to not being an essential business.