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217, Inc.
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
We are a locally owned hvac company that offers heating and cooling services along with full plumbing, drain cleaning and sewer services. We pride ourselves on providing the best experience we can for our customers and are available 24 hours a day, 7 days a week!
Location details
807 Dennison Dr, Champaign, IL, 61820, United States
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I've used them at least 4 times for various issues over the last 6 years and they have always been professional, prompt, and reasonably priced. We've had them out to fix our ac, give a quote for a new water heater, clean out our dryer vent, and see if we could make the 2nd floor colder.
Business response:
Thank you, Sara, for taking the time to leave us this kind review. These are all qualities that we pride ourselves on, including our customer’s satisfaction. We feel grateful for the opportunity to service your home and hope that you will continue to think of us for your future needs.
Unprofessional company. I called them at 10:00 AM on a Sunday morning for help with my broken furnace and was promised a technician would contact me soon. At 12:00 I called them back and was promised the same thing. At 3:15 I again called back to ask them to just forget about it. The proved themselves to be uncaring and unprofessional.
Business response:
Firstly, we’d like to apologize for the inconvenience. Our third-party answering service had trouble forwarding some of our calls to us over the weekend. We can understand your frustration and sincerely apologize. We have been in contact with our answering service and will resolve this issue immediately.
Greg at 217 Inc did a fantastic job of getting our kitchen back up and running.
Business response:
Thank you, Charles, for taking the time to leave us this very kind review. We pride ourselves on delivering the highest quality of service for your home projects and we feel grateful for every opportunity to do so. We wouldn’t be here without you! Don't hesitate to reach out to us for any future heating, cooling, plumbing, sewer, or remodeling needs!
Fantastic team, friendly, professional, and did an impeccable job updating my kitchen plumbing so it's up to code.
Business response:
Thanks, Diego! We take pride in delivering the highest quality of service, offering you a new experience for your home needs. We hope to tackle your next home project in the future!
Upon moving to our new home, 217 has proven to be very reliable. They show up on time and take care of everything requested. They are on my speed dial now.
Business response:
Thank you, Brenda! We appreciate you giving us the opportunity to service your home needs. We look forward to taking care of your next home project!
I called them for the warranty service but they refuse it saying that warranty is based on the manufacturing date, not on the installation date. But this does not make sense because the company 217 Inc bought and installed the pump, not me. Also the plumber cut the pipe while checking the manufacturing date and did not reconnect the pipe and left without letting me know. I had to pay later to some other plumber to reconnect the pipe.
Business response:
Thank you, Jay. We genuinely appreciate your feedback. Reviews are a great way for us to hear our customers voices. Whether celebrating a job well done, or receiving constructive criticism, both help us become better as a team. It seems you feel we have fell short during our service together, and we’d be happy to address your concerns. I’d like to encourage you to reach out to us directly at (217) 281-1650, in hopes to find a resolution for both of us. We look forward to hearing from you.
From start to finish, nothing but courteous, professional, and FAST service. My furnace went out, so I called them up and they had a technician (Jordan) out within a few hours. It turned out that my unit was much older than I thought it was and probably a better idea to replace than repair, so set an appointment for me with Jake in Sales. Jake arrived a little while later, took a look and some measurements, and sent me a quote with several replacement options within an hour or so. By the end of the day, while I still didn’t ... read more
Business response:
Thank you so much, Charles, for taking the time to leave us a review. We’re happy to deliver an unmatched quality of service for your home needs, and we feel grateful for every opportunity. We look forward to tackling your next home project!
Frequently asked questions about 217, Inc.
How is 217, Inc. rated?
217, Inc. has a 4.9 star rating with 1,718 reviews.
When is 217, Inc. open?
217, Inc. is open now. It is open 24/7.
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