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13 Stripes
- Plano, TX
About this business
Location details
5700 Tennyson Pkwy suite 300 unit, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
In today's economy I feel customer service isn't a top priority and I have dealt with places I will never visit again due to bad customer service. That's why I wanted to take a moment to say that when I came in for service last week, I was helped by Adam Rodriguez and he was wonderful to deal with. He helped me with my questions, seemed knowledgeable and wasn't overly pushy. The place looked busy, yet Adam took the time to assist me completely without making me feel rushed or like a number, all while having a smile on his fa... read more
Business response:
Thank you very much for your comments. Adam is new to the service drive and has come a long way in a short period of time. He is a valued member of our team and your comments verify what we already know--he understands that customer service is our only priority. Again thank you for your comments and we hope to see you again for all your maintenance needs. Frank Yaconis GM/Owner
Just a note to thank the personnel at Discovery/ Tim, is excellent to deal with in servicing my Azera. The personal touch received by all employees is excellent. I actually enjoy coming to the dealership because your employees make me feel so welcome. Tim is excellent and will be my maintenance guy for the life of my vehicle.===Thanks! John F
Business response:
I think this is a duplicate but thanks again. Frank Yaconis GM/Owner
Just a note to thank the personnel at Discovery/ Tim, is excellent to deal with in servicing my Azera. The personal touch received by all employees is excellent. I actually enjoy coming to the dealership because your employees make me feel so welcome. Tim is excellent and will be my maintenance guy for the life of my vehicle.===Thanks! John F
Business response:
John One thing I will agree with you on--Tim is the greatest. We are blessed to have him on our team. Thank you for your comments and we look forward to seeing you again in the future. Frank Yaconis GM/Owner
This dealership was great to work with because the employees made the sale a breeze without any hassle unlike other dealerships who make buying a car an un-enjoyable experience. Ric sold my bf a car too and was great and accommodating with us both times. Not to mention i love my new sonata. its gorgeous and drives great.
Business response:
Vern You hit it right on the head--the Sonata is amazing and the buying process was "no Hassle" and that says it all. At Discover Hyundai that is what we want for you a great car and a great experience. Ric is a true professional and your right the Sonata is a wonderful car to drive. The gas mileage is amazing and the ride and handling make it a true joy to drive. Thanks for your purchase and "enjoy the new ride" Frank Yaconis GM/Owner
Very low key. Allowed my wife and I to look and was available to respond to any questions. Following our questions he further qualified our needs and expectations, worked with us on price and asked what it would take to make the transaction work for us. Ultimately we purchased our new Veracruz. Ron then introduced us to Frank, the General Manager at Discovery who completed the tranaction and all of the paperwork and finally we were introduced to Kelly, who physically went over our new vehicle making certain we where both kno... read more
Business response:
Alan Thank you for your comments. Our mission as a dealership is to insure that your experience in the sales process is a pleasant one and that we take care of your needs after the sale as well. Ron is a professional who puts your experience above all else. We thank you for your business and look forward to seeing you again in the future. Frank Yaconis GM/Owner
Very friendly staff at all levels. But still the same dealer experience as the rest. Add on fees and stupid DOC fees that are just there for pure dealer profit which won't even go to the sales person's commission. At least these guys are very nice and low pressure.
Business response:
Thank you for your comments and I am glad to see that you were satisfied overall with your purchase at Discover Hyundai. I understand your comments about unwanted "add-ons" to the sales price and I can tell you that we try very hard to limit add-ons to only value added items such as window tint, paint protection and door edge guards which are there to help enhance your experience. There will never be a "additional markup" sticker on a Discover Hyundai car. As far as DOC fees. Simply put this is our cost of paperwork. We try ... read more
My experience buying my 2011 Hyundai Sonata was as painless as it gets; everyone at the dealership was helpful, friendly and straigh-forward. I just went in for my first oil change - free oil change! - and the excellence continued. I particularly want to commend the Parts Dept. I have dealt withtwo two reps there, Dennis Jones and doug Bjarko. They both went way over the top to help me find what I was looking for and to decide what I wanted. They both took time to go out and see if things fit and worked as I wanted---floor m... read more
Business response:
Thank you for your comments. Sounds like you enjoyed every aspect of your dealings with Discover Hyundai and that simply is our goal--to insure that you are "delighted" with your experience every time you visit Discover Hyundai. Again thank you for your business and we look forward to seeing you again in the future. Frank Yaconis GM/Owner
We bought our car in May from Ric Andersen. He was fantastic to work with. He informed us about the car without all of the usual "sales tactics" that annoy me. After we bought the car he returned his phone call (right away) for a question I had so I it was nice not to be "brushed off". Agreements that we had in the contract were fulfilled and done in a timely manner. The manager was fantastic to negotiate with along with the finance person. This was the most positive experience we have ever had at a dealership and there is n... read more
Business response:
Thank you for your comments. At Discover Hyundai we strive to treat you the way we would want to be treated ourselves at every turn. Ric is a true professional and he works hard to earn your business and I promise you he will continue to be your strongest advocate in the future. Again thank you for your business. Frank Yaconis GM/Owner
Very knowledgeable and service oriented staff. Each interaction was friendly and questions were answered with answers that considered different insights on pros and cons of the many "choices" that one goes through in buying a car. The dealership offers free oil changes for 5 years as a way to keep in touch with the customer. The car itself looks like a great product and I look forward to driving it for some time.
Business response:
Thank you for your purchase and thank you for choosing Discover Hyundai. We look forward to servicing your needs in the future. Thank you for your feedback and please plan to attend the owner's party on July 22nd. Welcome to the Discover Hyundai family and please enjoy the ride. Frank Yaconis GM/Owner
Frequently asked questions about 13 Stripes
How is 13 Stripes rated?
13 Stripes has a 4.8 star rating with 7,155 reviews.
When is 13 Stripes open?
13 Stripes is open now. It will close at 9:00 p.m.
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