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Zoom Express Car Wash
- Car Wash
- Stow, OH
About this business
Location details
4573 Kent Rd, Stow, OH, 44224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Damaged our car (snapped the antenna) in the wash and are refusing to replace it. Didn't even offer to comp the wash we paid for where the damage occurred!?Doing the right thing is really not that hard.
DO NOT TAKE YOUR VEHICLE HERE! It WILL get scratched, there are a countless number of reviews/complaints about this place damaging vehicles and not taking responsibility. My vehicle was scratched and the employee on duty acknowledged that surveillance was reviewed and confirmed that the damage occurred during the wash. The owner/management are unprofessional, rude and will only “communicate” through poorly trained staff. If your vehicle has been damaged report them to BBB, FTC & Atty General. They need to be held accountable... read more
Poor Customer Service! Do not accept responsibility for damaging cars due to THEIR mistake!
In the past, I had nothing but positives to say about this place. On 3/1/2020 the employee forgot to push a bypass button. My jeep was damaged due to his negligence which is on their video. District manager reviewed tape of incident and they won't cover due to my Jeep being 10 years old. Broke the metal arm apparatus and bent it back. Needing total repair. *had employee pushed Jeep bypass button the buffer would not have damaged my Jeep.
This car wash didn’t clean my car at all. VERY disappointed, will not go back. I regret spending the $14.00.
Went through the car wash today. First set of brushes hit my driver side mirror and flipped it up (with a thud sound). Second set up brushes hit my mirror again (with a thud sound) and flipped it back down. The paint is now scratched on my mirror. Filed an incident report. Manager called and said "damage is inconsistent with the damage from their car wash and they will not pay to fix the scratch." I have a small SUV so there is no reason why I should have any damage from this wash. I will NEVER take my car here again!!!
#zoomcares? More like #RudeZoom 🤷🏼♀️
My wife took our brand new 2019 truck through the car wash. When she got home there were scratches all over the right side of the truck of course being with our 2 kids she didn't know she would have to check her truck right before leaving. Of course their policy is ridiculous. When I called they basically told me to pound salt. Will never go there again. Canceling our membership as well as our other family members. Their manager was no help.
Frequently asked questions about Zoom Express Car Wash
How is Zoom Express Car Wash rated?
Zoom Express Car Wash has a 4.5 star rating with 1,717 reviews.
When is Zoom Express Car Wash open?
Zoom Express Car Wash is open now. It will close at 8:00 p.m.
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