Zales Corporation

Lexyto J. 

on Birdeye

a day ago

BEWARE   I am writing to formally express my profound disappointment and grave concerns regarding a diamond purchase and subsequent repair service received from your establishment. Upon the initial acquisition of the diamond, it was later independently assessed and confirmed to possess a significant internal clarity characteristic that was not disclosed during the sale. This omission raises considerable questions regarding the transparency and accuracy of the product representation at the time of purchase. Several years fo... read more

Cynthia H. 

on Birdeye

7 months ago

The value is horrible. The repairs are not done correctly. My original wedding band hubby bought at Highland mall. The jeweler messed up my ring to where it was repairable. Then the ring was available even trade. Forget the sentimental value that jeweler destroyed my ring the one from our wedding day. Current same issue with the same ring and repairs. I took in my ring for repair on 9/5/25. The lady that helped me was new. The store manager was there that day. I guess she didn't check if she did the repair request correct... read more

Sapna K. 

on Birdeye

8 months ago

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donald n. 

on Birdeye

9 months ago

Would give negative stars if possible. Scammers and thieves ! Had my girlfriend's ring resized and it cracked immediately after . This location handled the repair and tried to claim that it was our fault and not covered . They then told us it would be 56 dollars to pick up. After being told " it's can't be changed and it was already approved ( it wasn't ) " they then tried to claim it was 426 dollars ! . Complete scam and bait and switch tactics. Even zales Managers from other stores said this location " had a reputation" . ... read more

Aimee C. 

on Birdeye

10 months ago

Jason at Zales in Taylor is a perfect consultant! His professionalism and knowledge was outstanding. I never felt pressured into making decisions. He was very thorough in explaining what I was getting done. My natural ruby fell out of my vintage wedding ring and he made it brand new! Pictures say it all! 

Kourtenay B. 

on Birdeye

11 months ago

Assistant store manager Daphne spoke to me in a condescending manor. Her attitude and tone toward a customer was astonishing. I get thousands and thousands of dollars worth of jewelry inspected every 6 months. I promise I will never buy another piece of jewelry for this place ever again. My wedding ring has to be sent off every 6 months for missing or loose stones. She says that’s my fault because I wear the ring. I suppose it’s suppose to sit in my jewelry box. Couldn’t be the is trash (poorly repaired) just like her attitu... read more

Linda W. 

on Birdeye

2 years ago

The manager Uriel went above and beyond with helping us today! I truly appreciate the customer service we received! 

Gene Z. 

on Birdeye

2 years ago

Very good service 

Jessica G. 

on Birdeye

4 years ago

On September 2nd, I went to zales Cielo Vista to get some Disney earrings. They didn't have them in store so they ordered online for me to ship to store. The expected delivery date was September 7th. I've been calling and they said they didn't have anything so I went in person today and suddenly they have no record of the order and to call customer service to "see if I even got charged." I DID get charged. I just got off the phone with corporate who told me they arrived since the 8th and to go back in store, and they also to... read more