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Zales

4.0

About this business

Location details

5555 Youngstown Warren Rd #302, Niles, OH 44446, Niles, OH, 44446, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
4.094 reviews
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Tiffany Austin's profile image
Tiffany Austin 
5 days ago

MARK WAS SO AMAZING!! His customer service was amazing and my fiancé and I left satisfied and happy with our purchases! Thanks Mark! 

Jeremy Roth's profile image
Jeremy Roth 
3 weeks ago

Do not get zales credit card! Paid my bill in full had $0 balance get a call 3 months later telling me I owe $41 now for interest. How do I get interest and $0. Had to pay it so it didn't mess up my credit score and the credit card company is horrible. And top of it all they never even gave me the 6 months of 0% interest i was supposed to have for my purchase. 

Zaria Betts's profile image
Zaria Betts 
2 months ago

The sales associate Brijiun was really helpful she was professional too had a nice personality very bubbly made me feel welcomed it was my first time in zales and she made my experience worth going back she needs a raise she has great customer service skills. I will be shopping with her every time I come in there 

Nia Gray's profile image
Nia Gray 
2 months ago

Brijiun is Amazing!!! She helped me get my ring sized and explained the entire process. She assured me that everything will be fine and when I came back from vacation the ring will be waiting on me and that’s exactly what happened. She also helped me look at rings for my Fiancé and my daughter. The princess collection is gorgeous, I was also looking for something my Fiancé can wear while at work and it won’t get tarnished easily. I found exactly what I was looking so whenever I’m ready to purchase, I’m prepared. I appreciate... read more

Brion O'Mari Johnson-Wright's profile image
Brion O'Mari Johnson-Wright 
2 months ago

I had a great experience thanks to Brijiun’s outstanding customer service. She was professional, attentive, and genuinely cared about making sure everything was handled smoothly. She took the time to listen, answered all my questions clearly, and went above and beyond to make sure I was satisfied. It’s rare to find someone who is both knowledgeable and kind, and it truly made a difference in my experience. Especially while other employees were huddled in a corner never treating me or acknowledging my existence. However Highl... read more

Frequently asked questions about Zales

How is Zales rated?

Zales has a 4 star rating with 94 reviews. 

When is Zales open?

Zales is open now. It will close at 9:00 p.m. 

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