This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Xcel Energy
- Electricity Suppliers
- Eau Claire, WI
About this business
Location details
1414 W Hamilton Ave, Eau Claire, WI, 54701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This is the absolute worst! I called for a claim to repair my dishwasher. They sent out one of their preferred company techs. He messed around a few minutes and said he couldn’t do anything because the part was no longer available and left. I found the same exact part - serial number and all on Amazon. When I called back Home Smart said they couldn’t do anything so I told them to cancel. The next month I was billed again. I called back they said they had no record of my request to cancel but assured me they would cancel righ... read more
Business response:
<p>Dear *************************,</p><p> We would like to take a moment to review our policies with you in hopes to help you understand why some of these situations went the way they did. Please keep in mind we currently do not have all of your information to take a deep dive into what may have happened; however, we would be happy to address your specific concerns if you would like to give us a call at ************** and provide us with your account specifics. We only acquire our parts from the manufacturer so that we may w... read more
An unchecked monopoly operating with impunity, notorious for unabashed price gouging. If there were other options for energy in the area these guys would get left in the dust. Greedy overcharging company that needs to be broken up.
Do not use this service. It's a total rip off, offered by Xcel Energy. I paid $20 extra for a year to have my furnace cleaned or so I thought. It was not explained to me that this is ONLY for inspection of your furnace. I was told this service was for EITHER your furnace or central air conditioner. I don't have central air.. when I called Home Smart they told me service for furnaces was only $9 a month and that the $20 a month was for furnace and air conditioning. I told her that was NOT explained to me and they owed me a pa... read more
I've been paying for this "service" for 9 months now. I had a water heater issue 1/1/2023. I called and was disconnected MULTIPLE times by their automated system. The two calls I put in, one at 9:20am, and once at 3:40pm, they said I had NOTHING covered!!! I have my enrollment proof with the four items I chose for coverage. Apparently my account is screwed up and someone will "call me back" but when? My water heater is leaking... not a good thing!
I've been paying for this "service" for 9 months now. I had a water heater issue 1/1/2023. I called and was disconnected MULTIPLE times by their automated system. The two calls I put in, one at 9:20am, and once at 3:40pm, they said I had NOTHING covered!!! I have my enrollment proof with the four items I chose for coverage. Apparently my account is screwed up and someone will "call me back" but when? My water heater is leaking... not a good thing!
Scam. Absolute scam. I couldn't even get anything fixed. The hold times are horrible, half the people that I do talk to are as confused as I am. I've finally had it and canceled my services after a 1 year contract. Called and paid off the rest of the year (Nov 2022) and specifically told them to not renew, and will be cancelling. They said ok, and I thought that was it. 2 weeks later, I got a letter stating that they renewed our contract. What?? I called again, and again was on hold for the longest time, and they said "Oh we... read more
Business response:
We apologize for the poor experience you had while making changes to your repair plan. It is our goal to provide an outstanding experience and we are sorry if your expectations were not met.
KB called today 11-8-2022, after I requested a date for my winter furnace maintenance and was told it would be in March 2023, What am I paying for??? This is November 2022 not March 2023. Don't purchase this from Xcel/KB. I have CANCELLED.
Business response:
We apologize for the poor experience you had with your appliance repair plan. It is our goal to provide an outstanding experience for our customers, and we are sorry if your expectations were not met.
Over a month to look at my AC unit. Said I was out of their repair area in ***************. Still haven't gotten the money they said they would pay over 3 months later. Even with AC failing would have been cheaper simply to not have the service and get the new AC unit. Strongly do not recommend.
Business response:
We apologize for any inconvenience you have experienced as we strive to provide an excellent customer experience. We are sorry that your expectations were not met.
Had to cancel HomeSmart service after 20 + plus years. I called as HomeSmart email said to setup air conditioner tuning I called in April was told cannot setup appointment as it was to early. Call May 5th and HomeSmart siad they would have the contractor call me After 2 weeks I called HomeSmart and they said you are on the list I call again after 6 weeks and they HomeSmart said would send a text to the contractors. I called again after 7 weeks and Home Smart said the only thing they coud do is send another text to the contra... read more
Business response:
Sorry to learn of this. We apologize for the issues you have encountered and are sorry if your expectations were not met. HomeSmart takes pride in providing outstanding service and appliance repair plans to each of our customers.
Frequently asked questions about Xcel Energy
How is Xcel Energy rated?
Xcel Energy has a 1.9 star rating with 45 reviews.
When is Xcel Energy open?
Xcel Energy is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com