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Xcel Energy
- Electricity Suppliers
- Eau Claire, WI
About this business
The company states it offers public utility services.
Location details
1414 W Hamilton Ave, Eau Claire, WI, 54701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ever since covid started its been rough on everyone. People losing family members or having to put all there funds into taking care of someone that is ill. As of 2023 my health has declined and someone who is close to me had got into a vehicle accident and nearly died they should of never made it out alive. So after all the bad luck I had talked to a program to see if they could help with my disconnection. On one occasion that I had called xcel this lady was so terribly rude and unkind and very mouthy to me, I asked to speak... read more
The access to my account on the Xcel's website is a nightmare. I am still trying to log in. I have to take an emergency international trip and I need to set automated payments because I do not know for how long I will be gone. Apparently, the "white screen" problem is so prevalent that the company has it listed under a "dial" number on their call menu, where they also list a few things to do before calling them. Among the things they suggest are: using a different browser or using their phone app instead of a browser on a co... read more
Ive been proactively trying to pay my electric bill, residential area of ***********, **. Last payment I made was on 09-06-2023. I havent received a bill in my mailbox ever since. I received one with incorrect individuals name with my exact address. Due to federal and state laws in place, I am unable to open the mail because the person its titled to is not me, even though its sent to my address. The person titled doesnt live with me at all, has never lived with me and I believe wasnt a previous occupant either. Paper billing... read more
I discontinued service on September 13, 2023 on our home we sold. Since then we have been waiting to receive our credit amount. Each time I call the representatives give me a different response. Some say check is in the mail, others say it's 30 day wait or after the 30 day wait add another 10 days. It has been over 30 days and now into the another 10 days. Today the representative could only say it's coming sometime. How is it that they can hold a credit on your account for so long? It seems like a violation of contract for ... read more
I tried to file a Complaint on line regarding Xcel Energy. This was the Public Utilities Commission. I went back several years since 2012 showing that my November Billing for Electricity went from small amounts to not as much as this amount. $33.00 to $115.00. in one month's time. Xcel claims that if you allow them access to your Checking Account that the amounts of the Bill can be reduced. I have no intention of doing that. They have lied before I wrote all of these facts down showing them that I have never had a Bill that ... read more
First off, this is not as serious as some may think but it’s more about the helpless feeling I had as they did as they wished and heartlessly charged me talking down to me when I objected. I have always paid my electric bill. While moving into a new apartment I switched my service between two residences which meant there were changes in my amount normally paid. I gave it time for the charges to settle and scheduled an ‘Auto pay’ out of my account. While waiting for this autopay to happen I was repeatedly texted from there sy... read more
Legal Issue; I logged on to pay my ****, and saw a disconnection notation, I didnt realize it had been 2 months since I made a payment so when I went to the screen to pay the past due balance of around 300.00 an sum..I found that I had been ****** OUT OF ** ONLINE ABILITY TO PAY ** ****. ? I have never heard of this and neither had the ** agent that I spoke to. THIS IS ******* and A VIOLATION OF ** UTILITY RIGHTS! I filed an internal complaint but I wanted this public for others to see this brief of our fundemental right to ... read more
Legal Issue; I logged on to pay my ****, and saw a disconnection notation, I didnt realize it had been 2 months since I made a payment so when I went to the screen to pay the past due balance of around 300.00 an sum..I found that I had been ****** OUT OF ** ONLINE ABILITY TO PAY ** ****. ? I have never heard of this and neither had the ** agent that I spoke to. THIS IS ******* and A VIOLATION OF ** UTILITY RIGHTS! I filed an internal complaint but I wanted this public for others to see this brief of our fundemental right to ... read more
I called the 811 dig hot line because we are starting a project landscaping in our home in eau claire. The lady we got was extremely rude what the start. She talked a millon miles an hour so I could not understand so I would ask again then her tone would turn to sound annoyed. She cut us off when we were trying to explain were on house we needed to dig up. We finally gave up I told her to forget it she was rude. I get it that people in customer service have high intense jobs I worked it many years. The way she acted toward u... read more
Frequently asked questions about Xcel Energy
How is Xcel Energy rated?
Xcel Energy has a 1.9 star rating with 40 reviews.
When is Xcel Energy open?
Xcel Energy is closed now. It will open tomorrow at 7:00 a.m.
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