Brett R. on BirdEye
3 years ago
02/21/2019, 17:22 PM
We tried to call the Wyckes Cerritos location but after several attempts, we could not reach anyone. Although this was concerning, we still went there to look and the store had a reasonable sampling of the items on their web site which is quite extensive. The manager/salesman was quite helpful and we bought bought a 2 seater and a 3 seater matching reclining couch set. (He claimed that they normally do answer the phone?)
Three days later I received a call from the delivery company to schedule delivery that afternoon. I explained that it was a straight shot to our living room from the front door with 6 stairs, he said that would be an extra cost. When I said that delivery was free, and I had explained the stairs to Wyckes and it was not an issue for them, he CLAIMED it was a just a joke. Hmmm, interesting, felt like a shakedown. They called 30 minutes prior to delivery and rapidly uploaded and reached our front door. The boxes were pretty big and very heavy for 2 men. I said that it didn't appear that it would fit without unpacking them first. They proceeded to just jam it into the door and drag the boxes up the stairs. At this point, they realized that they had pushed our front door back hard and bent the door stop, so the door handle had punched a hole through the wall. Their first comment was that I should have warned them, REALLY!
I commented, was I supposed to let them know that doors have handles. When you slam a door back so hard and roughly muscle an oversize heavy duty box that barely fits, then damage is pretty likely.
I'd like to comment on Wyckes customer service regarding this but I cannot, because it is nonexistent. I called them immediately and again reached their recorded message. I left an urgent message which has not been returned for 2 days now.
My final comment is that you may not want to shop here, because if you have any follow-up or issues, based on several reviews that I've now read, that you are likely stuck. What if we have an issue in 2 weeks, or a year?
The same furniture that we bought is available on Amazon at a similar price, and their customer service (as is other companies,) quite excellent. I should have worried when you can't reach a company for a sale, then it is likely impossible after the sale.