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Wireless Advocates
- Mobile Phones
- Albuquerque, NM
About this business
Wireless Advocates is located at 1420 N Renaissance Blvd Ne, Albuquerque, NM. This location is in the Renaissance neighborhood. This business specializes in Cellular Providers.
Location details
1420 N Renaissance Blvd NE, Albuquerque, NM, 87107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
John Unger, the Kiosk manager at the Renaissance Costco in Albuquerque did a great job helping us with our phone plan and phones. We had trouble with the signal strength where we live. John helped us change our plan and phones. He spent extra time calling and verifying the changes with the mobile provider.
The Cincinnati, Deerfield KIOSK manager refused to sale me a cell phone today. When i asked her (Michelle the Costco KIOSK manager) why the answer i got was that because i mentioned in our conversation that i might cancel the new line required for the deal we were discussing she decided not to sale me a phone. Then she also mentioned that she is not obligated to provide the services she is getting paid for to everybody and she can choose her customers. I do not think that this comment was professional comment and acceptable ... read more
After several years with At&t we wanted a change and signed up for Verizon through Wireless Advocates in Costco located in Santee, CA. I received a Black Friday special on a new Samsung phone and we kept two i phones we had that were paid off already. When we left the store the sales rep told us the text messaging wasn't working right on the i phones and were asked to come back the next day. We did and found out the phones were not compatible with Verizon's network. Black Friday specials now over, they wanted me to purchase ... read more
I have left 3 message at your customer service over a 2 week period. the message says the call will be returned within 24 to 48 hours it is 3 weeks later and still no return call. What is the problem?
This is my disappointing email interaction with this Wireless Advocates Manager in H********, CA, Ernesto "Erny". Lack of helpfulness and/or proactivity. Ernesto, I pasted your last response back into our original email thread to keep the chain unbroken. Your response is gravely disappointing. I would like to feel like Wireless Advocates are going above and beyond to clarify this and make it right, rather than idling around for Verizon to come around to you. 24 days later and you have no news for me at all. You stated in you... read more
I purchased an Xs iPhone from Costco Wholesale in Independence, Missouri on Wednesday, June 26, 2019 from Andrew at the Wireless Advocates kiosk. I asked about the phone advertised as $100 off the original price. He pointed to a printed form that listed prices and said the monthly payment would be $37.50. I asked how many GB and he said 256. After a few more inquiries I looked closely at the printed form and noticed that the $37.50 monthly price was for a 64 GB phone. A discussion ensured and rep Alex showed me a computer sc... read more
Completely unaccountable and does not follow through with their commitment to customers. I have filed a complaint with them since the SUMMER of 2017 and as we near the SUMMER of 2019....the issue has not been resolved. Essentially, Verizon owes me $217.90 for 2 iphones that I have returned (with receipt and proof) to Costco through Wireless Advocates. They have promised me a refund for almost 2 years now and I have just simply stopped responding to me. I have record of 14 emails I have sent their District Manager, John D**, ... read more
Business response:
Good afternoon *****, Thank you for taking the time to speak to me today in regards to the (2) iPhones on Verizon that you returned but had not received your full refund yet. As we discussed I will be sending you a check in the agreed amount to make your refund full. If you have any further questions or concerns please feel free to reach out to me directly and I will be happy to assist you. Kindly, Dana
Horrible company...do not return calls left on their “customer service” answering machine.
Working with this company through a ****** kiosk has been the worst experience I have had buying a phone. The salesman lied and said that they could match the promo that ******* had going on at the time. He later called me and said that they are actually a third party and can’t honor the ******* discount. They could offer a $100 gift card for ******. I wanted to return my phone so they offered to make the situation right. It has been over 10 months and it has still not been fixed. Please avoid this company at all costs. They... read more
Frequently asked questions about Wireless Advocates
How is Wireless Advocates rated?
Wireless Advocates has a 1.9 star rating with 19 reviews.
When is Wireless Advocates open?
Wireless Advocates is closed now. It will open at 10:00 a.m.
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