Window World of Fort Wayne

Louise P 

on BBB

3 months ago

Not a good company to do business with. Installed wrong color on windows. Wont make it right Want to charge me for 2 new windows 

CHRIS S 

on BBB

7 months ago

The new owner ***************************** and his wife withheld payment to his office staff and then refused to pay an employee a salary which they were entitled to. Would not recommend them for any service. You can't start your buisness off with violating labor laws. 

Jason L 

on BBB

10 months ago

I ordered three windows through them. They got two right one they didnt when I went into explain that I spoke to three different girls when I first tried starting to order them windows. She basically said no I was lying and shes the one that does all the orders she did do my order at the end when we were ready to order them, but I still spoke with two other girls before her so the order was done three times basically and they made a round window for me that is stationary. It was supposed to open when I went in today to tell ... read more

Heather H 

on BBB

a year ago

Took about a year to get the windows installed completely. Some windows arrived damaged and had to have parts replaced immediately. That took months. Cheap stick on trim is already popping. Loose. Some windows have visual defects. During last year's cold snap had frost inside, on the window frame and hardware. You can feel wind blow in when windows are closed. The doors were installed without flashing on the wood of our sill plate. We have called and called to have the problems remedied. They always say that they will have s... read more

Nanette M. 

on BBB

3 years ago

I ordered windows on 2-21-2022. Was told it would take 4 months just to get them out of production. Salesman said you cant get windows anywhere. Not true. I found new windows today. I gave them $4k toward windows and to cancel the ordered that hasnt been started the local office wants $5390. What kind of re stocking fee is this for something that hasnt been stocked? I never received confirmation from anyone only emails stating we look forward to your appointment after the fact. Bad business! 

Elizabeth M 

on BBB

4 years ago

Horrible customer service! 5 out of the 8 windows were measured wrong and they want to blame me saying it was my fault! Definitely not, I didn't measure anything or gave them any sizes because that's what the salesman did. It's ridiculous how they tried to blame me for what they did wrong, very unprofessional. Now they don't want to finish the job, my house has plywood up on the windows that weren't installed because now they don't want to finish the job. Hopefully court solves everything, don't recommend them at all. 

Evangelina W 

on BBB

5 years ago

Horrible customer service. Waited nearly 4 weeks for our gutters to be replaced. They never were and manager never called us back after several attempts. We had to personally go inside to get our deposit back and she didn't even apologize or give us any feed back on why our service was never done. Just a bad experience and horrible customer service. 

Tanya G 

on BBB

5 years ago

Horrible customer service. Do not use this company. I myself am a manager and I was appalled by the lack of care or empathy shown from manager. We signed the contract the first of the month when the full deposit was given, they had already visited and taken measurements. Close to two weeks later they contact me to tell me that they had to send someone out and remeasure as the gentleman who had done that was new. I was upset it took near two weeks to realize this, but worked with it. They scheduled the measurement to be done ... read more

Lisa, in Fort Wayne 

on BBB

6 years ago

The job was not completed. We ended up asking the crew to leave due to agressive behavior and language. First window installed, but ran into problems finishing the outside, (damaged siding) so left it and began the second window. Destroyed the marble windowsill, so nothing could be put back in the hole, now missing a 4x6 window. It was 29 degrees. Office would not answer the phone. Did not return phone calls left on the answering machine. These windows were ordered in Early November and install finally began, Mid February.