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Willowtree Apartments & Tower
- Apartments
- Ann Arbor, MI
About this business
Right next to campus and right in your budget! Willowtree Apartments & Tower gives you the student housing convenience you want at a price you can afford!Get the University of Michigan lifestyle you want with our fully furnished apartments featuring private bedroom and bathroom floor plans, amenities for health, fitness, and socialization and a professional on-site management and staff dedicated to serving your needs and helping you enjoy your college experience at the University of Michigan's North Campus.
Location details
1819 Willowtree Ln, 1819 Willowtree Ln, Ann Arbor, MI, 48105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
Parents/students beware -do not lease from any apartment complex owned by American Campus. There are plenty of other apartments to choose from. This is the only apartment complex we ever have had trouble with. They will hand you a ******************* when the lease is up for things that were not your fault -things you have complained about for months and they do nothing to fix-just hand you a bill to pay at the end. There was a cheap faux couch in the apartment at ******************** that literally disintegrated-flaked off ... read more
I have lived here for a year. The lease was canceled in August of this year. I was charged for toilet cleaning after I quit the rental, which was unreasonable. I did a thorough cleaning before I moved out. I contacted the administration to find out about the charge, but I didn't get any reply. The charge is displayed directly in my account without any notice.
Business response:
<p>Hello **, We received your email in the evening of Saturday, September 9th and it was forwarded to our Bookkeeper the next day, however, our Bookkeepper was out sick all of last week which is why you did not receive a reply. We do apologize for not being able to get back to you sooner! We did review the photo of your tub and found that the charge is in line with the breakdown of charges that was in the provided move out guide. Our team will follow up with you today to go over any move-out charges that were assessed to yo... read more
Predatory practices on students -- my son had to live with water and mold for several months before we finally got someone out there after many many calls. There was a leak in the bathroom. Later on that year there was a leak in the roof which damaged his desk and chair, no accountability and no fix. He decided naturally to leave and not renew. Now they hit us with more bills and some fee for moving out on the last day he was permitted in the room.
Business response:
We apologize for any maintenance concerns experienced and the misunderstanding on the account charges. We appreciate you reaching out to the community and reaching a resolution with us directly. Please let us know if you need anything else.
I would have never signed a lease with this company had I been smart enough to come here to read these comments first. My son has no air conditioning. Roaches everywhere...DISGUSTING and unclean environment. I am preparing to get legal help as I can't seem to comprehend that this is okay. This is a whole new level of slum lord.. I am saddened and appalled as I have spoken to many people over the phone and onsite and unfortunately I believe they are well versed with many lies and brush offs. The woman who posted under me seem... read more
Business response:
<p>We're sorry to hear about the issues you describe. If you could please provide the property name and location (address) where your son resides, we'll make sure any outstanding issues are resolved quickly. </p><p>Thank you,</p>
This place is the ABSOLUTE WORST!! My son has lived here through a water main break that took over 60 days to fix his unit and when it was complete they did not clean up after their vendors. Now his AC went out on Friday and we are being told the on call maintenance worker is only for Emergencies and AC being out with a heat advisory issued is not considered an emergency.
Business response:
Management spoke with ****************** on Monday, August 28th,about the confusion related to the ** repair. The unit has been repaired and she is satisfied with the result of the repair.
American Campus- ***************** is charging premium housing prices for sub-par housing. At $1000/mth, one would think everything would be up to par. We had to pay rent on 8/01/23 but could not move in until 8/12/23 due to cleaning, so we were told... That would've been fine if they were in fact cleaned and fixed up during those 2 weeks we were not allowed into the facilities. What a lot of us in fact walked into were dirty, smelly, broken down accommodations. I would expect that from a dorm or a low rent apt complex. My d... read more
My experience was absolutely terrible. They wouldnt let me move in until after my classes started due to cleaning the apartment but it was quite apparent the apartment wasnt cleaned at all. The carpet was disgusting and the bathroom was dirty. Overall my time there was unsatisfactory. My toilet was often broken. The pool was dirty and I saw another residents dog swimming in it. Now after move out I have been charged an obscene amount of fees including charges for damage that was present when I moved in. I left the apartment ... read more
HORRIBLE MANAGEMENT To say that I am disgusted and furious with the way that management has handled our situation would be an understatement! To give a little backstory, we live at ************************, and our place had a water leak that started out very small during the night. We had called for maintenance not once, not twice, but three times before this little leak turned into a massive water main break. Upon waking up in the morning to almost three inches of water in our living room and kitchen, we called a fourth ti... read more
The Worst! American Campus Communities is horrible. They do not care about the health or safety of tenants. From the 1st month living at U-Walk in ********* my daughter became ill & 5 months later is still ill. The only time she feels relief is when she's away from her apt for a lengthy period of time. MOLD is present & keeps popping up in new spots. This apt had had a kitchen fire just before she moved in & they never properly cleaned ductwork or vents or even changed the air filter! They didn't replace the fire stop canist... read more
Business response:
Management contacted Ms. Teifer to address the concerns of her daughter's unit and the property. All matters have either been completed and/or vendors scheduled to complete work to resolve. Ms. Teifer and her daughter are satisfied with the result at this time.
Frequently asked questions about Willowtree Apartments & Tower
How is Willowtree Apartments & Tower rated?
Willowtree Apartments & Tower has a 2.9 star rating with 284 reviews.
When is Willowtree Apartments & Tower open?
Willowtree Apartments & Tower is closed now. It will open at 10:00 a.m.
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