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Western Alliance Bank
- Financial Services
- Phoenix, AZ
About this business
With more than $50 billion in assets, Western Alliance Bancorporation (NYSE:WAL) is one of the country’s top-performing banking companies. The company is again #1 best-performing of the 50 largest public U.S. banks in the S&P Global Market Intelligence listing for 2020, ranks high on the Forbes “Best Banks in America” list year after year and was named #1 Best Emerging Regional Bank per Bank Director’s 2022 RankingBanking study. Its primary subsidiary, Western Alliance Bank, Member FDIC, helps clients... read more
Location details
1 E Washington St SUITE 1400, #1400, Phoenix, AZ, 85004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our HOA management company has been with Alliance Association Bank for a few years now and have over 200 accounts. We have always had a great experience with Alliance. We always had a great experience with Carolina, our bank rep. When sending her emails for request or assistance she is very quick to respond to any email questions or requests we have. I feel our accounts are well taken care of by this bank and would recommend Alliance Association Bank to anyone.
We have been doing business with Alliance Bank for over a year and have had nothing but a positive experience with the company. We have been provided outstanding service by our account representative and the support people we have dealt with. We always receive very quick responses to any email questions or requests we have and feel very much that our business is being taken care of by our bankers at Alliance. I would recommend Alliance Association Bank to anyone.
Our property management company has been with Alliance for over a year now and I absolutely recommend Alliance Bank. I have dealt with several of their account specialists in setting up our accounts and they were all absolutely wonderful. They When I have made mistakes on my end they have been polite and quick to help. Even though they are not a hometown bank they make me feel like they are!
Alliance Association Bank has been wonderful to work with. We have had a few issues with out banking and in each case their customer service representative walked us through the process and found where we made out mistake. They understand the HOA business and always seem ready to reply and help when there are issues.
God forbid you are forced to deal with Alliance Assoc. Bank because of your HOA. Reaching customer service is a time consuming chore. Their reps are mostly rude and dismissive, and their website is un-navegable. Unprofessional crap of an excuse for a money institution
Business response:
We have sent an email to Mr. N**** regarding how to reach our customer service team to obtain assistance and answer his questions about our payment site. The manager of operations provided their contact phone number as well. Representatives are available Monday through Friday during business hours and if callers are unable to wait for a representative they are asked to leave a message. Our goal is to return all messages before the end of each business day. Alliance Association Bank takes pride in delivering quality customer ... read more
Our property management company recently changed to this company. The first 3 months of payments (Jan FEB and March 2017)through this company, and none went through. Called, and was told by the representative that they did NOT have the same bank account # imputed on their end as we did on ours. Costing us hundreds of dollars in late fees, and NFS fees by our association. The guy tried giving us every technology excuse in the book, so it is our fault. I videotaped us submitting last night's information, and he still told us t... read more
Business response:
A representative of Alliance Association Bank sent the following e-mail to Ms. R***: Dear Ms. ****, I have reviewed your payments submitted on our payment website, and each payment has been returned by TD Bank as an account number ‘Unable to Locate’. I have verified the routing number which appears correct based on your New Jersey location, however there appears to be an issue with the account number you are submitting as you have used the same account number each time including your latest payment on 3-1-17 which we assume ... read more
Frequently asked questions about Western Alliance Bank
How is Western Alliance Bank rated?
Western Alliance Bank has a 3.2 star rating with 52 reviews.
When is Western Alliance Bank open?
Western Alliance Bank is closed now. It will open at 9:00 a.m.
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