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Western Alliance Bank
- Financial Services
- Phoenix, AZ
About this business
With more than $50 billion in assets, Western Alliance Bancorporation (NYSE:WAL) is one of the country’s top-performing banking companies. The company is again #1 best-performing of the 50 largest public U.S. banks in the S&P Global Market Intelligence listing for 2020, ranks high on the Forbes “Best Banks in America” list year after year and was named #1 Best Emerging Regional Bank per Bank Director’s 2022 RankingBanking study. Its primary subsidiary, Western Alliance Bank, Member FDIC, helps clients... read more
Location details
1 E Washington St SUITE 1400, #1400, Phoenix, AZ, 85004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This HOA collection bank is garbage. Ive tried at least 6 times TODAY to set up scheduled automatic payments and the website doesnt even process my request. However, when I made a payment today, the website worked just fine!!!
Business response:
Hello, I am sorry you experienced difficulty with our online payment site.We will reach out via email to determine a good time to talk with you in order to assist you and better understand the issues you are experiencing.Customer Service and Support
This HOA collection bank is garbage. Ive tried at least 6 times TODAY to set up scheduled automatic payments and the website doesnt even process my request. However, when I made a payment today, the website worked just fine!!!
Business response:
Hello, I am sorry you experienced difficulty with our online payment site.We will reach out via email to determine a good time to talk with you in order to assist you and better understand the issues you are experiencing.Customer Service and Support
I have lived in the same house since 2003 and have been paying my *** monthly fee since then. I sent my June payment over 10 days ago to the listed ********* address as always, along with the coupon from the booklet I receive every year. I check my checking account daily online and the check has still not been cashed, nearing the end of the month. I called my *** mgmt. and expressed concern since this had happened with *******'s payment which took almost a month to cash for which I was charged a late fee.They told me that th... read more
You need to provide a bank statement! Your website is trash and a scam towards older people who would have trouble using an online portal. Late fees are not transparent and again add a bank statement so people know what their balance is.
I am completely abandoned by your bank. There is no way to get help from your business. I have tried to register and log in with a new HOA and keep getting kicked out. I have been trying for 2 weeks to get help. I have called - to no avail. No one ever answers the telephone. I have tried to contact you via computer. No one is there to help either. I cannot imagine how you stay in business. **** ****** One star only because one must choose a minimum number of stars. Your service deserves 0 stars.
online portal is not clear, and vague by design. Does not have any statements, nor any information about returned payments. I strongly suggest no using this system, as the online portal can be very misleading, giving you much more problems than you anticipate. For instance, it only states online "payment initiated on" tells you nothing if the payment went through. Better and cheaper to use your own bank to issue recurring checks rather than using a third party like this to make payments. It gives no advantages an can lead to... read more
Business response:
Our customers and their comments are important to us and we appreciate receiving suggestions about how to improve the customer experience when using our services. I am happy to report the suggestions for improvement are already included in a future enhancement release of our new online payment site. To ensure we capture all of his suggestions we have also reached out and offered to set up a call to discuss his comments in more detail and to formally thank him for his input. Today we have many users of the site and a custom... read more
Had a very positive session with an employee, who helped me get my automatic payment set up with the HOA management company.
I had 2 very positive experiences today, one with Andrea & one with Sandra. They were each extremely helpful, friendly and courteous. They are stationed in Nevada, taking care of our homeowner association dues. Thank you, Alliance Bank, for your excellent employees!
Alliance Association Bank has been a great asset to the HOA industry. Our Acct Rep, Wayne "Bert" H**** is a pleasure to work with, very knowledgeable and prompt in getting back to me. And I can not say enough great things about Denise S****. Would recommend using this bank to any HOA/Management Company.
Frequently asked questions about Western Alliance Bank
How is Western Alliance Bank rated?
Western Alliance Bank has a 3.2 star rating with 52 reviews.
When is Western Alliance Bank open?
Western Alliance Bank is closed now. It will open tomorrow at 9:00 a.m.
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