West Hills Family Health Center

Guagua Mumu 

on Google

3 years ago

I had a first-time annual physical visit with Dr. Scott Gaertner. During the visit, he asked me if I'm taking any medication. I told him "yes, I'm taking Claritin because I have seasonal allergy due to oak pollen". He asked me if I need any prescription. I said "it's fine, I've been like this for many years, and Claritin works for me." A couple of weeks later, I received a surprising bill of 3-digit amount. I called their billing department and office manager. They told me it's because I discussed my allergy issue with the d... read more

Ash VA 

on Google

3 years ago

First of all, let me start by saying that Dr. Fagerberg seemed like a good person. I went in to establish with her as a new patient as we had just moved. She seemed nice and caring and empathetic...until I got a bill from them saying that my new patient visit was considered a specialty visit and was charged a few hundred dollars more as a result. No one had told me before or during the visit that this would be a specialty visit and when I initially called them, they had mentioned to me a $20 co-pay. After receiving the bill,... read more

Carson Robbins 

on Google

5 years ago

Worst clinic / staff I have ever encountered. I have never written a review for any establishment before in my life, but I had to with this location. Absolutely absurd and insane how staff is organized - not a single honest person who works here. STRONGLY ADVISE ELSEWHERE 

Armando (lxl) Mendez 

on Google

5 years ago

they cut my heart