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West Gray Cleaners
- Dry Cleaning
- Houston, TX
About this business
Location details
303 W Gray St, Houston, TX, 77019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
HORRIBLE!!! Damage my dress and they did not respond for it! Rude and poor service! -
I took my cloths to West Gray Cleaners and in order there was a tie After i picked the cloths up and got home I noticed the tie was completely ruined The manager said when I took it back, that ties were hard to clean and press, Did not offer an apology or offer to even refund the price of the tie being cleaned. Moral of this story if you like your cloths take them somewhere else.
Poor Customer Service Skills – I brought in a shirt for a re-do. When I came to pick it up with another cleaning order, the "manager" looked at the ticket and told me that I only had five shirts. When I told him that I brought in a sixth for a re-do, he continued to point to the receipt, staing that I only brought in five. One of the clerks actually remembered me bringing in the shirt and told the "manager" that he remembered it. After about 10 minutes of back and forth, I demanded that he find the shirt and made sure every ... read more
Decent cleaners – I'd been using the location at West Gray for three years, but moved six months ago and now use the new location on Fannin, which in my opinion is better. I'm happy with the services they've provided, but I've never had any of the problems mentioned in other reviews, so I can't honestly tell you how they handle problems. I also have not used their alteration services. However, I take tons of suits and shirts and I've never had even one problem in 3 1/2 years, so obviously they've been doing something right. ... read more
Bad Customer Service – Sorry for the length, but here is an honest assessment of West Gray cleaners by a mostly satisfied customer. I have been using West Gray Cleaners for the past 3 years without any major incident. They seemed to do a pretty standard job when cleaning my work clothes and the prices are reasonable. Recently, I had a pair of pants altered by their seamstress. They said the pants would be ready to pick up in 2 days. I came back 2 days later and they said they had forgotten to alter them. I'm a pretty easy go... read more
This place is a JOKE!! – This place has gone down....the service is horrible. Once they gave me someone elses clothes. i did not realize until i got home. The hours are a joke..if you plan to pickup clothes on a Saturday, beware they don't go by what's posted on the door. They will be quick to say they go by the time on the computer. Are you kidding me!! I asked them to treat a stain. They said no it would not come out. I took it home put some dish liquid and the stain came right out. They really don't care about the custome... read more
HORRIBLE – I also was a customer since the establishement opened. TWO months ago when I went to pickup my clothes I checked them before I left the premises. Instead of receiving all my clothes back they had given me two pieces that belonged to someone else. They asked me to be patient and see if someone brought my clothes back. After numerous visits and phone calls I find out today that they have NOT a clue where or who they gave my clothing to and really don' care. I am going to pursue legal action against them in small cla... read more
Past their prime – I went here for about two years. I didn't have any problems until lately, when they started happening often. They lost about 5 pieces of my clothes for a week. They gave me a dress shirt back with a new chemical stain added. When I gave it back to them to re-clean, they 1) lost it, then 2) gave it back to me days later with the SAME STAIN. What's more, my clothes never actually come back clean. I even pre-treat my own spots on my dress shirts with spray-and-wash when I take them off, and the're always stil... read more
Terrible Cleaners! – NEVER use this dry cleaner. I brought my expensive leather jacket in to be cleaned. They told me it would be done by Thursday and printed me a ticket indicating it would be completed on Thursday. On Friday morning, it was not done and they wouldn't return the garment to me when I tried to cancel the order. The man told me I was wrong, screamed at me and insulted me. When I went back to get my jacket the next week, he denied ever having spoken to me. This place has TERRIBLE customer service. They are frie... read more
Frequently asked questions about West Gray Cleaners
How is West Gray Cleaners rated?
West Gray Cleaners has a 2.8 star rating with 133 reviews.
When is West Gray Cleaners open?
West Gray Cleaners is open now. It will close at 6:00 p.m.
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