West Elm

Alexandra Davila 

on Google

a week ago

Although the furniture is cute, the delivery experience was incredibly frustrating. First, they canceled the delivery on the scheduled day without proper notice — I had to reach out myself just to find out what was going on. Then, when they finally delivered the bed, they forgot to give the white glove service team the screws and legs to build the bed. Very unprofessional overall. Definitely not worth the headache or the price tag. I wouldn’t recommend it. 

Pamela B 

on Google

2 weeks ago

I spent over $10,000 on a bedroom set from West Elm and waited 4 months for delivery. When it finally arrived, the bed frame came with 6-inch legs instead of the 2-inch legs I had specifically ordered. This wasn’t a cosmetic issue — I have health problems that make it physically difficult and painful for me to get on and off a bed that high. I called the store five times over six weeks and sent multiple emails — all of which were ignored. It wasn’t until I threatened a credit card dispute that anyone at West Elm finally resp... read more

Stephanie Hester 

on Google

3 weeks ago

I love the selection and service at West Elm. 

Karen Smith 

on Google

a month ago

I had the absolute worst customer service experience with Ashley. I will never come back because of her 

Jake Grossinger 

on Google

2 months ago

I purchased a $4600 couch from here just over a year ago and was told the fabric I was getting was the most durable one they had for the couch I was getting. The couch is already pilling which I thought was unacceptable so I filed a claim with West Elm. I was just informed that there is nothing they can do for me. I told them this is unacceptable as I do not have any children or pets. There is no reason this should be happening. Unfortunately, they still say all they can do is refer me to a place that fixes furniture, but I ... read more