West Elm

L N. 

on Birdeye

8 months ago

My daughter bought a bed from West Elm online over six months ago. She lives in Los Angeles. They said she needed to wait at least four months before delivery. We should have cancelled. But she liked the bed and decided to wait. They eventually delivered the bed about six months later, but without the slats that hold the mattress. Again, another long wait to get slats. They finally called about the slats, said they arrived, but then never showed up. They stole her money (in the thousands), dumped a useless bed into a... read more

Jozi R. 

on Birdeye

3 years ago

Very bad company! Very bad quality of the products and customer service. Also they cant send you estimated information even. Only think is they can answer u is the products are in Georgia.If u want to talk with supervisor they dont let u talk , and they dont call u back also. If u have problem with product nobody reply to u. Also if u ask help about it from the store they never come back to u. If u want more problems in your life with spending money this is best place to do it. 

Shannon K. 

on Birdeye

4 years ago

Warning!! I ordered a set of mid-century furniture April 21st and getting the furniture delivered has been a nightmare. My delivery was scheduled for May 22nd but never arrived at my home. Ryder is the delivery service and it’s hard to believe West Elm advertises a “white glove” delivery… I’ve made numerous calls to support and no one know where the furniture is or when it will be delivered. Today is May 24th and the delivery service re-scheduled for Thursday May 27th but I have very little faith this will happen and will tr... read more