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west elm
- Doors & Windows
- Indianapolis, IN
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
8702 Keystone Crossing Suite 160, Ste 160, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I purchased the Harrison couch a little over a year ago and there is a stain that will not come out after I followed the instructions as indicated online. I called the West Elm customer service line and they informed me that they could send someone out to look at it and either clean the stain onsite or take the cushion offsite to get it cleaned. When I called to schedule the appointment, I was told that West Elm could not help me nor could I order (and pay for) a new cushion cover. What's more, the customer service represent... read more
They keep the Austin chair on display and have for years (according to their own staff), but it's not in stock, usually isn't in stock, and because this is the smallest store in the country (according to the staff), you can't ship to the store. Your only option is the $379 "white glove delivery," which is ridiculous for one chair. So they're offering a 20% off sale anything in stock, but then don't keep their own display models in stock. Very disappointing.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.5 star rating with 83 reviews.
When is west elm open?
west elm is closed now. It will open at 11:00 a.m.
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