west elm's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

west elm

3.5

About this business

west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home. 

Location details

8702 Keystone Crossing Suite 160, Ste 160, Indianapolis, IN, 46240, United States

Get directions
WeekdayScheduleStatus
Mon11:00 a.m. to 8:00 p.m.
Tue11:00 a.m. to 8:00 p.m.
Wed11:00 a.m. to 8:00 p.m.
Thu11:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun12:00 p.m. to 6:00 p.m.
3.583 reviews
Select a rating
Megan Lee's profile image
Megan Lee 
11 months ago
Anonymous's profile image
Anonymous 
11 months ago
Marlee Z's profile image
Marlee Z 
a year ago

I purchased the Harrison couch a little over a year ago and there is a stain that will not come out after I followed the instructions as indicated online. I called the West Elm customer service line and they informed me that they could send someone out to look at it and either clean the stain onsite or take the cushion offsite to get it cleaned. When I called to schedule the appointment, I was told that West Elm could not help me nor could I order (and pay for) a new cushion cover. What's more, the customer service represent... read more

Christopher Crawford's profile image
Christopher Crawford 
a year ago

They keep the Austin chair on display and have for years (according to their own staff), but it's not in stock, usually isn't in stock, and because this is the smallest store in the country (according to the staff), you can't ship to the store. Your only option is the $379 "white glove delivery," which is ridiculous for one chair. So they're offering a 20% off sale anything in stock, but then don't keep their own display models in stock. Very disappointing. 

Julian B's profile image
Julian B 
a year ago
View all google reviews

Frequently asked questions about west elm

How is west elm rated?

west elm has a 3.5 star rating with 83 reviews. 

When is west elm open?

west elm is closed now. It will open at 11:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com