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Wellesley Toyota
- Car Dealers
- Wellesley, MA
About this business
Location details
234 Worcester Street, Wellesley, MA, 02481, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
If you're looking for a new or certified used car, do yourself a favor; go see Andrew Lee at Wellesley Toyota! Andrew was polite, professional, and knowledgeable. He patiently explained my options and provided a relaxing narrative throughout the car buying experience. There was no hard sell or deviousness like I found on-line and at other dealerships. Even the gentleman in the back (where the financing and extended warranties get done) was low-key and did not pressure me. Buying a new car can be stressful and intimidating. G... read more
Business response:
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Andrew and our team, and we look forward to working with you again. Shaun Fisher General Manager
Absolutely horrible experience. To begin with, they lied about car condition. Just after delivery I found horrible scratches on the inside. And that was brand new vehicle with 6 miles on it. When contacted, I was told oh well, papers signed, nothing we can do. You own it now. I have prepaid service contract. When time and milage came, I asked if transmission service was included. I was told no and that it is not required until 90k. That came from service manager, I think his name is Sean. And then, few months later I asked a... read more
Business response:
Thank you for your review, Michael. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Shaun Fisher General Manager
We just bought a 2023 RAV4 Hybrid Woodland edition, working with Victor Olivares, one of the sale people there and, to our minds, the best sales person we've ever worked with at a car dealer -- and we've worked with many. He guided us through a very tricky and different process than we were used to -- we hadn't bought a car since 2016 and weren't prepared for all the changes since, particularly with Covid. Victor was patient and extremely trustworthy in guiding us. We couldn't be happier with how things turned out and we rec... read more
Business response:
Thank you so much for your excellent review! We are so glad that Victor had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Shaun Fisher General Manager
Third car I have bought with the assistance of Marcus D. He has been excellent to work with helping me figure out the best options for me and my two children. He is very communicative, on point , and professional. Highly recommend Marcus and this dealorship!
Business response:
We are very happy to hear Marcus provided you with another positive experience! We sincerely value your business and look forward to your next visit. Shaun Fisher General Manager
Our salesman, Nathan, was excellent, knew his product and explained things well. He was helpful and friendly.
Business response:
Thank you for taking the time to share your feedback with us. Nathan and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Shaun Fisher General Manager
everyone was kind and welcoming. Inside everything was nice and they had a place for kids which was helpful.
Business response:
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Wellesley Toyota are glad to have you as a customer. Shaun Fisher General Manager
Great time buying a truck. Salesmanship was A-1. Will recommend them to anybody looking for a Toyota.
Business response:
Thank you, Steve! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Wellesley Toyota. Shaun Fisher General Manager
Quick and easy trade-in. They had the car I wanted at a fair price and made the lease process simple and painless. John could not have been nicer and more professional.
Business response:
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Wellesley Toyota; we look forward to having you as one of our valued customers for many more years to come. Shaun Fisher General Manager
We just bought a new RAV4 PRIME with the help of Mark Welcome. Mark is great because he's gotten to know what's important to us and then has delivered just that. For us, we want to save time, and he's been a great time saver. We are repeat customers of Wellesley Toyota and repeat customers of Mark. A couple years ago, we bought a couple cars and had trade-ins. We needed information on EV's across the Toyota line-up, and the transaction was a bit complicated with a non-Toyota trade-in. Mark was very well informed and helped m... read more
Business response:
Congratulations on the purchase of your new RAV4 Prime, Ed! Thank you for taking the time to leave us this fantastic five-star review. We're thrilled to hear that you had a positive experience here with Mark. Thank you for choosing Wellesley Toyota, Ed. We appreciate your business and hope to see you again soon! Shaun Fisher General Manager
Frequently asked questions about Wellesley Toyota
How is Wellesley Toyota rated?
Wellesley Toyota has a 4.7 star rating with 3,432 reviews.
When is Wellesley Toyota open?
Wellesley Toyota is closed now. It will open at 9:00 a.m.
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