Ashley Marie Lohmud on Facebook
a year ago
08/09/2019, 05:54 AM
This company is horrible. Since I live in Woodbridge I deal with the Dumfries office and they are completely unorganized, do not return phone calls even if they say they will, and no one knows the policy there regarding if an animal chews a hole in the trash can lid. I called at least 5-6 times and even left multiple messages to let them know my trash can lid needed to be repaired or replaced since an animal chewed on mine. The first lady I spoke with said they would come out and look at it then replace it well that never happened since my trash can lid still had a hole in it. It took me to call 2 more times and the lady said oh let me look into it and I will call you back well let's just say that never happened then I called again and finally got threw to speak to someone and it was a different lady and she was very rude. She told me that it would be $25 to replace the trash can lid and I was just surprised cuz the other lady said it would be taken care of and never told me there was a fee associated with. Apparently, they wanted to charge a fee since the guy who came to look at it said it was an animal that would keep damaging the lid now I have lived in my house for 3 years and this is the first time this has ever happened so how can they tell me its gonna happen again. When I asked to speak with a manager she told me that she was the only person there and I could only speak to her which in my opinion is not very good business. Now she did say she could give my number to someone else but they do not have to call me back. I was furious when she told me that like how do you run a business like this and have no management especially when this lady was being so rude after I was promised to get my trash can lid repair. Basically overall DO NOT USE THIS TRASH COMPANY SERVICE THEY ARE VERY UNPROFESSIONAL!