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Warner Service

4.8

About this business

We specialize in Residential and Commercial HVAC and Plumbing Services, repair and/or installation. Call today to learn more about the Trane heating, air conditioning and air filtration products provided by this independent Trane Comfort Specialist™ dealer 

Location details

217 Monroe Ave, Frederick, MD, 21701, United States

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4.8511 reviews
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Bonnie Holmes's profile image
Bonnie Holmes 
4 years ago

We have used Warner over the years for plumbing and AC services. Unfortunately this time around we are so upset and disappointed with them that we will be looking for another company. I placed a call around June 10th for our downstairs unit not working was told they only had emergency spots for over $200 or 250 just to come out other wise would have to wait until the 18th, ok knowing this will probably be a costly fix we waited until the 18th, in the mean time we bought 2 portable ac units for $800 to get by, because we have... read more

Walter Barry's profile image
Walter Barry 
4 years ago

I wish I would have read the reviews before I had Warner come out in May for plumbing issue main pipe to street. 30 days later same issue. They wanted charge $598 which was higher then fist time. If tech would have done it right the first time We wouldn’t need come out again. The customer service is horrible. Superior Josh didn’t care about that tech didn’t give us options needed to fix it the first time and refuse to work with us. He claimed he would call us back and never did. DON’T WASTE YOUR MONEY WITH THIS COMPANY!!!!!!... read more

Dennis Regulinski's profile image
Dennis Regulinski 
5 years ago

I have been trying to get a $250 rebate since May 2019. It was written into my contract and two months after installation and payment, I contacted my sales rep who told me he made a mistake and I wasn't eligible. He also told me he would take care of it. After numerous texts, I finally called the office. They took my information and I never received a return call. This is terrible customer service! If the sales rep made a mistake, the company should cover it especially since it was written into the contract. Next stop... sma... read more

Emily Atwell's profile image
Emily Atwell 
5 years ago

I strongly discourage anyone from using Warner heating and air company. We bought a brand new furnace and air conditioner from them just 2 years ago. We also purchased an extended 10 year parts and labor warranty. A part broke on our furnace already and every time they come out to the house they try to charge us a ridiculous amount of money. Each time they act like our service is not covered until I pull out my own paper work as proof and contact their manager. Ridiculous. Please share to avoid others being screwed over. Upd... read more

Business response:

Hello Emily Atwell, we apologize that our service did not meet your expectations. We do appreciate your feedback. Our records show you did speak with Josh about this. Unfortunately, the warranty you purchased does not cover maintenance-related concerns. The issue found was a dirty flame sensor due to lack of maintenance which has not been performed since 2016. It does appear our technicians truck was on the property for 1-hour + travel. Our technician cleaned the flame sensor and performed a basic check of the heating system... read more

Andy Nichols's profile image
Andy Nichols 
recommend  Recommended
5 years ago

There are not adequate words for the professionalism of this organization. We requested a service call..the technician was Cody...he thoroughly explained the problem.. (basically, an old, aged system... ) this was 5 days ago. He connected us with sales (Steven) and about 10 minutes ago, Matt and Stephen just left finishing up a new install... The professionalism was simply amazing. From start to finish... truly a quality job by a quality company. we have been customers for more than 30 years...and it just keeps getting bette... read more

Denny G.'s profile image
Denny G. 
5 years ago

We highly recommend Warner HVAC. The service technician was very professional and friendly as always.  

Dottie Etzler's profile image
Dottie Etzler 
recommend  Recommended
5 years ago

Great customer service from the office to the field. Very professional. Cody was very thorough in my HAVC appointment. Resolved a long term issue quickly. Thanks for the great service. 

Business response:

Thank you for the great recommendation, Dottie Etzler! We appreciate it! 

Sharon Mills's profile image
Sharon Mills 
recommend  Recommended
6 years ago

HVAC and Water Heaters I had both put in and today the water heater by Matt and Cody very professional and definitely knew what they were doing. I would recommend them to anyone who need this service. thank you 

Business response:

Thank you for the recommendation, Sharon Mills! We appreciate it! 

Kathleen Tully Faron's profile image
Kathleen Tully Faron 
recommend  Recommended
6 years ago

Warner Service has excellent and professional techs. They are always so pleasant, on time and do a great job. Brian W. checked our unit today and the service terrific. 

Business response:

Thank you for the recommendation, Kathleen Tully Faron! We appreciate it! 

Frequently asked questions about Warner Service

How is Warner Service rated?

Warner Service has a 4.8 star rating with 511 reviews. 

When is Warner Service open?

Warner Service is open now. It is open 24/7. 

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