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Ward's Plumbing Services

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4.7
58 reviews
|Plumbing|Boynton Beach, FL 33426

9063, 3300 S Congress Ave # 19, Boynton Beach, FL 33426

(561) 732-8741

https://southfloridaplumber.com/

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About

Ward's Plumbing, with 25+ years experience, is here to handle all of your residential or commercial plumbing needs. Professional and reliable with many trucks and service techs on the road, we will respond quickly to all inquiries and solve all of your plumbing problems with a smile.

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4.7
58 reviews
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Sarah S review for Ward's Plumbing Services
Sarah S on BBB

2 years ago

01/31/2020, 02:53 AM
I called Ward's number at 5 PM on Thursday evening and explained to a female who answered that I wanted to be put on the list for the next day. My kitchen sink was backed up and as Super Bowl weekend was approaching it was imperative that my sink full of standing water was fixed. She said "No problem." The next day at 10:30 I called to ask when they would arrive and was told I wasn't on the schedule and they had nobody available. The man on the phone said it was an answering service I spoke to and they don't do the scheduling. He didn't apologize or seem upset about it. I won't call this company again.
Business Response:

Unfortunately we received this call to our answering service after our office closed. Our posted hours of operation on Google are until 5pm. The service is not authorized to set an appointment and did not do so in this instance. Although the caller requested to be put on the Friday schedule until she heard back from our office the next day no appointment could be set. We are of course disappointed that we were unable to accommodate the callers request. We had times available on other dates to come but her circumstances required a Friday appointment. After seeing this review and her frustration we tried to call her back to see if we could come on Saturday morning as a special accommodation but she did not take our call. I do wish this situation had been handled with more care from the. Grinning because it is a big misunderstanding that we regret.

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Malcolm Richard Casway review for Ward's Plumbing Services
Malcolm Richard Casway on Facebook

3 years ago

07/19/2018, 06:21 AM
these are the best people in the plmbg field in s.florida. we have 36 units and he did the work on the shutoff valves in all units and he did a great job. he is more than fair with his pricing and every owner was very happy and now they are using wards plmbg for all their personal plumbing. 5 stars all the way.
Terry K. Tko OConnor review for Ward's Plumbing Services
Terry K. Tko OConnor on Facebook

4 years ago

05/30/2018, 14:12 PM
Excellent! Fast, efficient and reasonable~!~
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Meredith Weeks review for Ward's Plumbing Services
Meredith Weeks on Facebook

4 years ago

04/04/2018, 12:53 PM
Bill McKissock review for Ward's Plumbing Services
Bill McKissock on Facebook

4 years ago

01/29/2018, 00:57 AM
Mariah Principe review for Ward's Plumbing Services
Mariah Principe on Facebook

4 years ago

07/27/2017, 10:53 AM
Great plumbers and great service.Tom Ward is a great person to deal with and very reasonable prices.
Donna L. review for Ward's Plumbing Services
Donna L. on Yellow Pages

6 years ago

10/14/2015, 11:23 AM
Someone recommended Tom Ward plunbing so I called to have my water heater looked at. The tech said it was fine but about three months later my water bills skyrocketed, Fast forward six months, I found out my high water bills were due to a rusted valve on my water heater which was missed by the tech (another plumber actually diagnosed the problem correctly). Against my better judgment, I called Tom Ward and told him about my issue, He did come out to look at the water heater and agreed to install a new one. But when I texted him later with a question about the TMP valve, he texted me back cancelling the appt and said "Please call someone else we have no time for your job"....so I recommend you do the same!
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