Ward's Plumbing, with 25+ years experience, is here to handle all of your residential or commercial plumbing needs. Professional and reliable with many trucks and service techs on the road, we will respond quickly to all inquiries and solve all of your plumbing problems with a smile.Suggest edits
2 years ago
Unfortunately we received this call to our answering service after our office closed. Our posted hours of operation on Google are until 5pm. The service is not authorized to set an appointment and did not do so in this instance. Although the caller requested to be put on the Friday schedule until she heard back from our office the next day no appointment could be set. We are of course disappointed that we were unable to accommodate the callers request. We had times available on other dates to come but her circumstances required a Friday appointment. After seeing this review and her frustration we tried to call her back to see if we could come on Saturday morning as a special accommodation but she did not take our call. I do wish this situation had been handled with more care from the. Grinning because it is a big misunderstanding that we regret.
3 years ago
6 years ago