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Walser Hyundai
- Car Dealers
- Minneapolis, MN
About this business
At Walser Hyundai, we take pride in engendering loyalty among our customers we do that with our unyielding dedication to customer service. When you are looking for a new Hyundai model, a used car from another automaker, or service or parts, we can help at our Greater Minneapolis Hyundai dealership. You'll find a hassle-free, one-price-best-price policy that will help you leave our North Brooklyn Park dealership satisfied that you have the car you wanted at the price you were hoping for. Come in for a test-drive or to see our... read more
Location details
8100 Lakeland Ave N, Minneapolis, MN, 55445, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I went to look at a used 2024 Palisade; I was ready to purchase a vehicle as long as I could get a decent trade-in value for my current vehicle. The day I went to purchase the Palisade, we were told it only had one key fob. I understand Walser has a policy that you only get the fobs that were turned in with the vehicle. We were quoted $150 for the replacement fob. We wanted to pay the $150 right then but were told to wait until Monday. We asked several times about purchasing the key fob that day while we were in the process ... read more
Business response:
Dear *********, Thank you for sharing your feedback regarding your recent experience at our retail location. We regret to hear that it did not meet your expectations. Our aim is always to provide clear communication and transparency throughout the purchasing process. We understand how important it is for you to feel confident and satisfied with your purchase. We're glad we were able to connect with you directly and provide that second key fob. We understand the importance of this matter and are committed to making things rig... read more
I was sold a used car and was told it was brand new.
Business response:
***** thank you for reaching out. Were sorry to learn that your recent experience with us was unsatisfactory. Wed like to speak with you directly to clarify and learn more. Please contact our General Manager (***********************, ****************************** at your convenience.We look forward to hearing from you. Thank you.
I have an issues with this dealer at there new Coon Rapids location. I brought in my 2019 Santa Fe for an oil change. I have Pre-Paid Maintenance thought Hyundai and oil changes are included in this service. I have had this done at other Hyundai dealers without issue. My service advisor calls and lets me know the car is ready and that it will be $93 and some change, I inform her that I have Pre-Paid Maintenance and I don't pay for oil changes. She says she will looking into it and give me a call back. She calls me back and s... read more
Business response:
**** - we greatly appreciate you reaching out to us. We sincerely apologize for any disappointment you experienced during your recent visit. Our company places great importance on maintaining transparency and providing excellent customer service. Regrettably, we could not confirm any prepaid maintenance evidence when we contacted Hyundai ************* of America or the dealership where you purchased your vehicle. We would be more than willing to have a direct conversation with you regarding this matter. Please do not hesitat... read more
In December 2021, I refinanced a vehicle with this dealership. The vehicle costed me $18,000. Fast forward 13 months later, the care breaks down due to an oil consumption problem. I had it towed back to the dealership, where they inform me that with my warranty that they'll be me to authorize a teardown to discover the root cause of the problem in order to assist me further. They proceed to teardown my engine then call back saying the warranty expired and that the engine will cost another 13,000 to fix. In the meantime, I'm ... read more
Business response:
Destiny - Thank you for the feedback on your recent experience here. We are sorry to hear that your visit with our ****************** did not meet your expectations. We take customer feedback seriously and will use this to continue improving our processes. Please contact our General Manager (***********************, ************) for additional comments or concerns. Thank you.
I was extremely discouraged by my most recent Walser Hyundai repair experience. In June I was informed by my normal mechanic that one of the repairs that was needed on my car showed up on a warranty notice. My mechanic took the time to call Hyundai to verify the warranty for the steering coupler. When I called to schedule the warranty repair, I asked if my 2009 was covered, and they reported YES. 3 weeks later I arrived for my appointment, and was told that the warranty had expired, and they would charge me $390.00. My optio... read more
We brought my son to find a vehicle for around $9,000. The 3 vehicles from the website we were interested in were "sold" when we arrived. He found a car in his price range and was told one of three things was wrong with it, the battery, the starter or the engine!! Why have it on the lot? The salesman found a car at the Burnsville dealership and drove my son there to see it. Upon their arrival he was told the car had an oil leak!?! There was another vehicle he was interested in but was told it was reserved. Two hours later, t... read more
Business response:
****** thank you for sharing this feedback with us. It is our number one goal to ensure all customers have a consistent, transparent, and easy experience when purchasing a vehicle with Walser. Were sorry to know your experience did not meet this standard. We know the time of you and your son is valuable and we sincerely apologize for the inconvenience. Unfortunately, new and used vehicle inventory still remains a challenge and sometimes miscommunications occur. We appreciate the opportunity to improve and thank you for reach... read more
I went into this Hyundai dealership to purchase a car I had leased. It took 3 hours and two batches of paperwork. I was in with my elderly mother and we were getting antsy to leave. I had said numerous times, at least 4, that I wanted no extra warranty but the sales person, susan, said she had to go through everything so I said okay. I get home and look through the paperwork and she added on $2699 for a service contract. I just called to speak to a manager and she came in the phone. I truly believe this was deceptive and I w... read more
Business response:
Thank you for contacting us, Mary. We'd like to sincerely apologize for the miscommunication that occurred during your visit. Trust and transparency are key in the way we do business, and we're sorry this interaction did not reflect that. We understand you have been in contact with our team and trust you have now received the check to correct this occurrence. Please feel free to contact our General Manager (Andy ******** ************) with any immediate questions or concerns. Thank you.
Frequently asked questions about Walser Hyundai
How is Walser Hyundai rated?
Walser Hyundai has a 4.7 star rating with 3,343 reviews.
When is Walser Hyundai open?
Walser Hyundai is closed now. It will open at 9:00 a.m.
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