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Wallace Barber - State Farm Insurance Agent

1.7

About this business

Specialties Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. History Established in 2005. Wallace Barber Insurance Agency started October 2015 at the corner of New Circle Rd. and Bryan Station (across from the Kroger Shopping Center). 

Location details

2240 Executive Dr #101, Suite 101, Lexington, KY, 40505, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:30 p.m.
Tue9:00 a.m. to 5:30 p.m.
Wed9:00 a.m. to 5:30 p.m.
Thu9:00 a.m. to 5:30 p.m.
Fri9:00 a.m. to 5:30 p.m.
SatClosed
SunClosed
1.7915 reviews
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Flora A's profile image
Flora A 
3 years ago

I called and notify them on January 28 that I got *****starting on February 1st and they told me they already debited the automatic payment for the last month of the policy. The policy was up to renewal on 3/1 but it was a lot more money than before and less coverage. I was told that it will take between 7 and 10 business days to get the money back. Being looong gone the 7 to 10 business days, I called and they choose to terminate the policy on 2/2 and now the refund will take about 30 days so maybe if I call to find out by ... read more

Patricia S's profile image
Patricia S 
3 years ago

Warning....State farm is not the good neighbor they promise. They leave families who suffer loses, due to no fault of their own, hanging out to dry with no vehicle and two children to take care of and still not making a fair offer. Stay away from this insurance company. 

Mark M's profile image
Mark M 
3 years ago

When a State Farm customer ran into my truck, State Farm refused to replace the body part and wanted to apply Bondo instead. 

Stacey G's profile image
Stacey G 
3 years ago

I have been sitting on a no fault claim going on 50 days. Still don’t have my car back and StateFarm refuses to pay the rental fees up front that have now cost over $2500 and counting, out of pocket. They refuse to take responsibility for their delay in sending an adjuster out 9 days after the accident, along with another 20 days of delay on a supplemental agreement with the collision center. The claims adjuster actually yelled at me on the phone when I said I would proceed with legal counsel because I expressed my disappoin... read more

Business response:

Providing Insurance and Financial Services Home Office, Bloomington, IL March 1, 2022 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: *****To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 25, 2022. While we cannot share specific details in this public response, our Claims Department contacted the complainant on February 23, 2022, to address her concerns. Sincerely, Injury Department / Marina Heights 1-800-State Farm (1-800-782-8332) State Farm... read more

David T's profile image
David T 
3 years ago

the stolen property claims is about 1/2 of current about to replace the car. I found 2 comparables that were selling for 2x the amount that they offered to replace it. This is a ****company. I would give them 0 stars if I could 

Dane H.'s profile image
Dane H. 
3 years ago

I was shopping for a new insurance company hoping to get a better price. I called state farm for a price They said they could save me aproxamley $50.00 per month. Based on this information I setup to cancel my account with A******* at end of month, and start with State farm Based on the information supplied by state. After I canceled my account with Allstate, I received a call from State farm saying he made a mistake. And he would have to charge me an additional $50.00 per month. Wich was the only reason I traded Insurance c... read more

Edgar M's profile image
Edgar M 
3 years ago

Good evening, I’m Edgar R M******* am reaching out to you for the reason that State Farm insurance has been giving me a very difficult time and has been for the near 2 year’s. I’ve made so many calls to my agent and to corporate as well and still have not been situated. I get the run around and have to keep chasing them with my debit card after I keep requesting for auto pay and State Farm only reaches out to me once my bill is past due. I receive treats that they are going to cut my insurance policy but I’m tired of calling... read more

Dacia R.'s profile image
Dacia R. 
3 years ago

Our town had a snow storm, and our water pipes froze at my beauty salon. And burst. Though we did all precautionary measures to prevent it. And it flooded my shop and destroyed most of my inventory. I called to file the initial claim, got one return phone call from an adjuster, then never heard from him again. I called almost daily, emailed repeated late. Nothing. I would call the 800 number and get a general person on the line, they would take notes, nothing. Here we are seven weeks later, and there is no communication from... read more

Marilyn P's profile image
Marilyn P 
3 years ago

2 major claims in last 11 years. Agent, claims adjuster and claims liaison were amazing. Settled in less than 48 hrs an consistently guided us to protect our own interest. No problem contacting any of them. 

Frequently asked questions about Wallace Barber - State Farm Insurance Agent

How is Wallace Barber - State Farm Insurance Agent rated?

Wallace Barber - State Farm Insurance Agent has a 1.7 star rating with 915 reviews. 

When is Wallace Barber - State Farm Insurance Agent open?

Wallace Barber - State Farm Insurance Agent is closed now. It will open at 9:00 a.m. 

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