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450 Hayes St C-1, San Francisco, CA, 94102, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 11:00 a.m. to 7:00 p.m. | |
Tue | 11:00 a.m. to 7:00 p.m. | |
Wed | 11:00 a.m. to 7:00 p.m. | |
Thu | 11:00 a.m. to 7:00 p.m. | |
Fri | 11:00 a.m. to 7:00 p.m. | |
Sat | 11:00 a.m. to 7:00 p.m. | |
Sun | 11:00 a.m. to 7:00 p.m. |
I had a great experience at Vrai thanks to my sales associate, Angela. She was knowledgeable, helpful, and made the shopping process feel easy and enjoyable. I mentioned that I was still exploring other options, and she never pressured me to make a purchase — which I truly appreciated. After my visit, she followed up promptly with links to all the pieces we looked at together, making it easy to revisit my favorites. Excellent customer service!
Outstanding appointment with David!! He took the extra time that I needed and really helped me find the right ring for me. I have to say that the rings at Vrai are also especially beautiful with that wow-effect and sparkle. I also love that they grow their diamonds in their own labs within the U.S. and don’t purchase them from labs that are god knows where with unknown working conditions. I will stick with Vrai for my engagement ring!
I was really excited to purchase this as a gift for my friend, but the expected delivery date was wrong and I still haven’t received any clear update. I can’t comment on the product itself since it hasn’t arrived, but the customer service has been very disappointing. My inquiries have gone unanswered, and the chatbot plus rotating customer service agents lose context and keep giving me generic responses that don’t address my concerns. This has been a very frustrating experience.
The rings we saw were gorgeous, but what really stood out the most was our consultation with Christian. His candor and expertise was so welcoming and professional I (someone who rarely can be bothered to write a review) had to say something to draw attention to the wonderful service we had. We’ll definitely be coming back for both their amazing selection of jewelry as well as the lovely people who work there.
I've gone to several different jewelers and VRAI hands down had the best customer experience. Ask for Christian, he's an absolute angel - no pressure to buy or commit, expert advice (he's worked at some big designer names before coming to VRAI) - it honestly feels like shopping with a friend.
VRAI San Francisco has a 4.6 star rating with 441 reviews.
VRAI San Francisco is closed now. It will open tomorrow at 11:00 a.m.
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