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Volkswagen of Oak Lawn
- Car Dealers
- Oak Lawn, IL
About this business
The financing company is VW CREDIT, inc.
Location details
8920 S Cicero Ave, Oak Lawn, IL, 60453, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | Closed | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My car has been in & out of the service center for the past 2 months. First, they told me my cooling system was causing an error in the start-stop feature. I paid $1500 to get that fixed. 3 days later, the same error message came on. I called Oadey and he scheduled an appointment for 3 weeks later to look at it. I took it in and advised them that Autozone said my fuel injectors were bad so they should look into that. They ran their tests and I was told my spark plugs and coils were bad so I paid $1700 to get that fixed. The ... read more
Servicing my car is not reliable. Since 2011 with now only ****** on 2015 Tiguan every three months my car has problems that no car with low mileage should have. It takes them two weeks for a diagnostic test on my car. Always stating they are busy even if you have an appointment. And it's as if the problems are always something that shouldn't happen. I really believe they either scamming me or putting in old parts. And yes I am a woman so I had to bring in my son on this situation. ****** is the service person I interacted w... read more
There is a lot more volkswagen dealer, please dont go to this one. So long to pay me back 2k that i gave them for downpayment in cash. We had a deal but had to wait for my trade in ****** and i had to leave the jetta i had a deal on at the dealer and they went thru my stuff to take them out of the car to show it someone else when the car was already mine and they had said no one was going to touch. Thats when i decide not to buy their car and get my money back, 8 days later i am still waiting for my 2k check i am tire of cal... read more
Volkswagen of Oak Lawn are DISHONEST SCAMMERS. Do not be fooled by their ****** reviews. The owners actively remove or request removal for reviews they do not like despite the customer experience being factual such as mine. They ask all customers regardless if a purchase is made to give them a good review and will coach you on what to say. The salesman did this to me and presented QR codes to their various social media and waited until I made a post. I feel I was courteous and honest but they are Liars. On 3/18/23 and before... read more
This business is stealing people's *** Refunds after they trade in their vehicle before the *** Warranty expires.Instead of refunding the difference of the *** Warranty initial cost from the time of the Warranty not used due to a vehicle trade-in, this company is allocating the money back to their bottom-line.This is illegal... because customers are due a refund for any portion of their *** Warranty not used. See ILCS:******** Statutes Chapter 215. Insurance 152/50.Examinations and enforcement provisions ------------------Th... read more
I had a 10:30am appointment 3 other women where also there however they kept my vehicle there until 4:30pm I was there for an oil change but they informed me about a ****** mile check up on my 2015 VW ******** edition vehicle they smile and informed me about a financial institution called ****** so I could qualify and pay monthly for the vehicle after telling me it's a few things they didn't have to do it would be a little less on the full payment which I thought was good I qualify after a phone and decided to go ahead Iwas ... read more
Business response:
We are sorry you are unhappy with your experience. We take our customer's concerns very seriously. We have passed your feedback to our Managers to handle internally. If there is anything we can do, please contact us directly at *******************
Ever since this dealership was taken over from ************************* the service I receive is HORRIBLE. They cant seem to keep Manager for long. I received a notice that my car was due service. There was nothing wrong with my cart and I dn[t drive it often. Every time I bring it in that is the ongoing joke. Well they informed me that i needed the full service done just because of the time i had the car. I get all my work done at this location. I may not drive the car often but I do take excellent care of my car. I paid o... read more
This dealership is by far and away the most unprofessional I have ever dealt with. Multiple hidden charges in a car's pricing that is not advertised or told up front. I moved on from the car as we could not come to agreement on price upon finding out these hidden costs (almost 5k tacked on to get "out the door"). After a week I was reached back out to regarding the vehicle, and we came to an agreed upon price. I was asked to put a deposit down, which I did over the phone. I lined up all of the financials on my end to go in f... read more
Business response:
We are sorry to hear you are not happy with your experience. As we take our customer's feedback very seriously, we did speak directly to the General Manager, ***************************, in regards to your situation. We have allowed an extended time to make your decision on the Cadillac but once we got confirmation from you directly, you were informed that there was an appointment on the vehicle. If you have any further questions, please contact us directly at ************.
I went into this place to purchase a car. Me and the salesperson had a deal on the price I was going to purchase on the car. They ran my credit, told me the payment amount and was working on the paperwork. Then the salesman came back and said I really can’t go that low on the car. Even after we already had a deal on the price and they ran my credit! They didn’t care at all. Would never go back there again
Frequently asked questions about Volkswagen of Oak Lawn
How is Volkswagen of Oak Lawn rated?
Volkswagen of Oak Lawn has a 1.1 star rating with 11 reviews.
When is Volkswagen of Oak Lawn open?
Volkswagen of Oak Lawn is closed now. It will open at 9:00 a.m.
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