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Vitality Living Shadow Hills
- Assisted Living Facilities
- Lubbock, TX
About this business
Location details
110 Frankford Ave, Lubbock, TX, 79416, United States
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Honestly..... This is the finest establishment for seniors I've ever seen....Not because I work there. I don't know what is better the residents or the staff; both awesome and lots of joy within those walls!❤️
RecommendedToday was our check in day for mom at Vitality Court. On a day that could have been very traumatic the entire staff was so very kind and courteous. Every single person went out of their way to make sure all of our questions were answered and that mom was as comfortable and welcomed as possible. Off to a great start. Bless you!! 5 stars!
RecommendedVitality is my absolute favorite Assisted living and Memory Care of all time! Caring attentive loving staff, great food and the best residents in town!! Love my Vitality family!!
They don’t care for the memory care patients.
Short staffed most of the time. Too many aides working 16 hour shifts. Very few activities,. Was told that the automatic withdraw would be canceled, and my bank account would not be charged in January since my Dad moved out in December, and my account was charged. I was told it could take up to a month to get reimbursed! it shouldn't have been taken out in the first place! My dad was not happy there and I am definitely not happy with the mediocre care he received while he was staying at Brookdale.
RecommendedMy grandma lived at this Atria location and my family loved it. The staff was always friendly and helpful. My grandma loved all the activities, especially poker, bingo, and exercise. They would go out to lunch weekly and grandma really looked forward to those trips. The care staff was always quick to respond and very pleasant.
Recommendedis a good place for Seniors, the staff members they relly nice peoples
Be WEARY of Brookdale West End. The staff are terrific ( in spite of the tyranny of the charge nurse), but the facility is unfortunately, poorly managed. 1. Residents who are hospitalized and absent from the residence are by contract, supposed to be credited back their time away after the first 15 days. They DO NOT automatically credit you. You have to physically REMIND them, even though THEY called 911 and are aware of a resident’s absence. Only then you may receive credit in the next couple of months. 2. One may want to qu... read more
Business response:
Christine, we are sorry to hear you feel this way and take your comments seriously. We are aware you have spoken with our management team and have shared your comment with our corporate management team for their further review. Thank you.
Frequently asked questions about Vitality Living Shadow Hills
How is Vitality Living Shadow Hills rated?
Vitality Living Shadow Hills has a 4.6 star rating with 68 reviews.
When is Vitality Living Shadow Hills open?
Vitality Living Shadow Hills is open now. It is open 24/7.
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