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Vintage Group
- Property Management
- Laguna Hills, CA
About this business
Whether you’re in the market to buy or sell, need homeowners association management, general property management, or consulting services, Vintage Group is ready to be your partner. We believe that providing exceptional customer care in a structured and organized environment along with a personal touch is the most important aspect of our business.
Location details
24422 Avenida De La Carlota #450, Laguna Hills, CA, 92653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The company was very good previously on everything but recently I had an issue and very much annoyed indeed. I was on auto debit with no issue at all for over 5 years already. They recently changed to a third party vendor without notifying us the removal of auto debit and no automatial transfer to the new system and I was only aware of that until I had a new bill showing I was late on payment, I called in and left message also emailed accounting and company email address on website, no response at all. The new system does no... read more
Business response:
<p>Firstly, we want to express our sincere appreciation for your business and underscore how much Vintage Group values and respects our client relationships. We wanted to take a moment to address recent concerns regarding the new portal service, FrontSteps, and its associated fees for processing ACH payments. Above all, the decision to transition to FrontSteps was driven by our commitment to enhancing the security of your banking information. In light of increasing cybersecurity threats affecting millions globally, we made ... read more
This company consistently abdicates its fiduciary responsibility as an HOA, and is clearly subservient and beholden to the developer/builder, rather than the homeowners. Basic common area management and upkeep are neglected and failed to be addressed even 6-9 months after they are raised at board meetings, and many homeowners by email and phone, over and over without remedy.They pay vendors and contractors a lot of money without any accountability or quality control. Neglected and unfinished landscaping, allowing trespassers... read more
Business response:
Our company works at the direction of the ***** of ********* for the Association. We are not a law enforcement agency. Any issues should be brought to the ***** in writing or at a ***** Meeting. Disparaging and false allegations of our company is not appropriate. Please send your issues in writing to the manager to provide to the ***** for their meeting and indicate what community you are referring to. Thank you.
We were recently in contact with the *** management representative regarding a concern about smoking and the odors entering our home from another home. We have very young children so this was a big concern for us - especially because we remember there was a clause in our bylaws about it. We presented this to the representative on 1/20/24 via email. Followed up again, and by the third time following up today on 2/1/24 - still no reply. We contacted Vintage Group via their website and no reply from them either. The worst part ... read more
Business response:
<p>We have responded to the resident and owner regarding their concern on three (3) occasions. Perhaps it is in their email spam folder, this is why it is also important to call someone before posting a negative comment. We have copies of all correspondence sent. Our manager has also reached out by phone on two different phone numbers, one which will not take any further messages.</p><p>The Board is reviewing the Rules and Regulations as it relates to the issue.</p><p>We pride ourselves on responsiveness and take this very s... read more
Vintage Group Property Manager ********************* at **************************, has deliberately and intentionally withheld Documents that he and HOA BOD's were ORDERED by the Fire Chief to distribute to ALL RESIDENTS in which I was specifically named to receive. This important information is labeled "HIGH IMPORTANCE - Life Safety Inspections.This documentation that I have in my possession, the Fire Chief made it very clear "The ***** is responsible to communicate with the residents". The Fire Chief was ensured that the ... read more
I live in a townhouse complex currently managed by Vintage Group in Glendora, CA. I have direct, first-hand experience with this awful property "management" company. Make SURE to reference that you live in a VG-managed property when leaving reviews because this company reports legitimate reviews to Yelp to try to get them taken down. If I were a developer, HOA or property owner, I would NEVER use Vintage Group unless I was trying to get sued or intentionally decrease my property value. This company is beyond horrible. They'... read more
This company thinks it is ok to single me out and discriminate against me for an alleged flooring violation that is present in 100% of the units in my community. I told them I had carpeting everywhere in my home except designated areas and sent a video. I was told my dining area was in question even though I am double layered in the dining and rest of my home. It was shared to me by other residents that dining and kitchen area are standard in all of these units since probably when this place was built. This is true since I d... read more
Vintage group is a fly-by-night property management company. It’s a small organization with only 30+ employees and they do not do their jobs. I addressed an unsafe condition from a 15 foot dead hanging palm branch over my walkway that had been hanging there for more than 10 weeks, and the assistant property manager, Denise M*******, that was filling in for the regular property manager who is on medical leave, wanted to wait for the regular property manager to come back from indefinite leave and not address the safety concern... read more
This company has repeatedly engaged in deceptive practices with residents. They do not answer questions from residents concerning HOAs and fail to do their jobs in enforcing parking policies.
Business response:
Thank you for your comments. As we have indicated in several emails to you. The Association does not have a parking budget to hire a parking patrol service to enforce the parking rules on a daily basis. The Association has not approved to do this either. You have submitted multiple emails on a daily basis and Management has advised you of this. These are Board decisions and not Vintage Groups.
Frequently asked questions about Vintage Group
How is Vintage Group rated?
Vintage Group has a 1.9 star rating with 63 reviews.
When is Vintage Group open?
Vintage Group is closed now. It will open tomorrow at 8:00 a.m.
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