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Victory Chevrolet, LLC
- Car Dealers
- Charlotte, NC
About this business
Location details
717 Rhyne Rd, Charlotte, NC, 28214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Great customer service
Business response:
Thank you Guru
Great customer service
Business response:
Thank you Guru
We had a very bad experience. The vehicle we were interested in was supposedly sold while we were looking at it on Saturday. We were contacted on Monday by the dealership saying the deal hadnt gone through. When we went down to dealer again on Tuesday to purchase the vehicle, we were told again it was sold, BUT the salesperson had plenty of other cars to show us. Then on Friday, we checked inventory and the vehicle is STILL unsold. We reached out to dealer anonymously about the vehicle and were told it is AVAILABLE and to co... read more
Business response:
Thank you for taking the time to leave a review Tony. We apologize that your experience was not ideal. If you would like to discuss the matter further you can reach our Customer Experience Manager, Doug Cordes, at 704.790.7800.
They contacted me immediately after my inquiry, very friendly and professional staff, Fred and Richard were very helpful. Unfortunately the vehicle I was interested on was sold before I had the chance to look at it which they also informed me right away before I made the 3 hour trip.
Business response:
Thank you Alex
It was a good experience at the beginning with staff. They have called me on numerous occasions, sent texts, etc. Spoke to Richard, and had a few emails from Sharon. This was fine at the start. However, i asked for more information, more pictures, and they did not respond back. Did not seem to care about getting my business.
Business response:
Thank you for taking the time to leave a review. We will look further into this. If you would like to discuss the matter with our Customer Experience Manager, Doug Cordes, you can reach him at 704.790.7800.
Were contacted by e-mail. Decided not to look at the car.
Business response:
We appreciate the review and the opportunity Ed.
They were quick to respond, quick to answer questions. They kept in touch in a nice way, did not pester me. I bought from them.
Business response:
Thanks a lot Randy!
Nice fast efficient sales experience.
Business response:
Thank you Mcawthon, that's our goal.
A customer relations assistant named Megan responded to my inquiry right away and I gave my info for a sales person to call me about the vehicle I was interested in, but no one called. She checked back in a few days later to make sure I had gotten all of the info I needed, I told her no one had ever called me. So still, five days later I have yet to speak to a sales person. Took my business elsewhere, but Megan was truly wonderful.
Business response:
Thank you for taking the time to leave a review Stevanie. We apologize that no one reached out to you and we will look into it.
Frequently asked questions about Victory Chevrolet, LLC
How is Victory Chevrolet, LLC rated?
Victory Chevrolet, LLC has a 4.5 star rating with 6,952 reviews.
When is Victory Chevrolet, LLC open?
Victory Chevrolet, LLC is open now. It will close at 8:00 p.m.
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