Verizon Business Services

David Zorzi 

on Google

2 months ago

Bad customer service store didn't want to even help after waiting for 15min told me to call customer service who I waited another 20 minutes on the phone for who fixed the issue in 3 min. The agent on the phone was confused why they couldn't assist. Store has bad management. Ok it's busy cool it's still going to be busy because now you have to deal with the same issue 2x over because you didn't want to help the first time. It's always busy. 

Irene Hutchison 

on Google

3 months ago

Upgraded phone and started on the Gateway. We were told phone and Gateway router would have to be delivered. We were instructed to drop off the trade in at a local store and provided us this office. We checked in, waited an half hour then told there wasn't a drop-off scheduled at their office. We were told to call customer service and schedule a drop-off and disconnect the (2nd) router we received in error. I asked aren't you customer service? We were told we had to go home and call customer service. I asked can't you call c... read more

Hanna Kanagawa 

on Google

4 months ago

I’m extremely disappointed with my experience at this Verizon store. I even paid the activation fees, and when I arrived, there was no one available to help me. I waited, and not a single employee acknowledged me or offered assistance. For a company this large, the lack of customer service is unacceptable. I left frustrated, with my issue still unresolved. This store seriously needs to improve its staffing and customer support. 

Stephen Black 

on Google

4 months ago

It was average when their customer service by phone is difficult to deal with and you get better service face to face 

Vic Orschel 

on Google

5 months ago

My friend went to Walmart to get a new phone after being a dedicated eighteen and t customer for over 22yrs. Verizon should have been happy for her business instead.She was referred to the Verizon store.And when she got there, the gentleman said, since you didn't buy the item here.Don't bother coming back here, even though she just recently turned over to their service.Absolutely on forgivable.Don't go to this place.