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Verizon
- Mobile Phones
- Saratoga Springs, NY
About this business
Location details
3065 Rte 50, Wilton Mall, Saratoga Springs, NY 12866, Wilton Mall, Saratoga Springs, NY, 12866, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Went to inquire on a smart watch, the customer service rep was a little knowledgeable. I ended up getting one, at check out, I asked for assistant to help me, to program it, I was told by another employee it is self explanatory, like calling me stupid. She wore a hoodie which is not work wear professional. And the customer service rep was suppose to charge me 29.99 for assistant. I offered to pay for it .Which is bullshit. You should never charged to help a customer if you want them to come back. We'll I woke this morning an... read more
Wish I could leave negative stars. The employees here act like they are doing everyone else a favor by just showing up for work. Actually having to help paying customers is a major inconvenience for these guys. There were 4 employees “working” but only 1 woman was actually working while the others just mindlessly walked around and hid in the back office away from customers. One associate told us to call customer service and gave us their number and just left us sitting there ——the customer service representative was just as ... read more
Was met with hostility from trying to inquire about what to do with my broken phone - William along with a gentleman behind the counter whom tossed his phone the moment I expected customer service dismissed me and told me I am supposed to call a number which they neglected to provide me while they along with a lady stared me down as I left the store. Don’t go here - I’ll try back on Balltown rd, they helped me there when I bought the phone. Picture is on their store window!
Told me I could trade in my phone paid 1000$ for it juts for them to tell I can’t. Everyone stands around and don’t do nothing to help their clients
By far the best experience I have had with Verizon. I woke last week to a request to pay for service and my phone turned off. I am visiting from Iowa so I looked for the nearest Verizon. I’m so used to getting little done but this location was amazing. They were not busy and the staff were well trained and went right to work. I had three people working on it. After a bit a manager came out and took over. He stayed with it to resolution. They got my phone back up and running and I already had the bill paid through autopay. Th... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.2 star rating with 169 reviews.
When is Verizon open?
Verizon is closed now. It will open at 11:00 a.m.
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