Verizon

Cherish Calhoun 

on Google

a month ago

IF THERE WAS A NEGATIVE RATING I WOULD GIVE IT TO THIS STORE. i went to turn in a phone after doing a device buy-out offer from VERIZON and on that same day was told that they have a promo going to where you could keep the trade in for FREE AS A SECONDARY LINE, no mention about having to pay any activation fees or anything, TOLD IT WAS FREE. then i kept getting emails and txts from verizon stating i needed to return trade in device. go back to store to turn in AGAIN and was told everything was fixed and the bill adjusted! ge... read more

Monique chisolm 

on Google

3 months ago

VERIZON IS A SCAM. Unfortunately there is not an option for no stars. This company is by far the furthest thing from a positive customer experience. They lied and took my fiancés money and after the has had service with them for over a month suspended his services saying they can’t verify his identity when he was in store when he placed the order. He got his ID scanned in person and spoke to fraud several times where they also requested selfies and pictures of his ID. 3 separate fraud specialist said they reviewed the docume... read more

carolyn burris 

on Google

3 months ago

Yes I've been trying to get these phones since June the 12th they could not be sent to my address because the computer CAP auto generating a different address so we was going to the store to pick them up and when I got there they told me or I had sent my boyfriend because he's listed on the account and they told me he wasn't listed on the account I spoke with the manager and I told the manager I know that he was listed on the account because I spoke to a customer service rep over the phone they put him on the account the man... read more