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Verizon
- Mobile Phones
- Knoxville, TN
About this business
Location details
11511 Parkside Dr, Knoxville, TN 37934, Knoxville, TN, 37934, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Probably nothing that isn't well known, but Verizon simply doesn't (won't) do anything to reward/retain existing customers (a 20+ year customer in my case). In the past, Verizon was generally considered to be at the top, but now, T-Mobile is (at least) considered to be an equal... and is actually higher-ranked in many areas. That makes switching must easier. I just made that switch to T-Mobile and I'm getting 3 (free) S26 Ultras for doing do. Verizon offered nothing to keep me until I requested the porting pin. The system of... read more
Ivan’s dedication was unmatched; he truly prioritized our needs to find the ideal phones and plans. We highly recommend his exceptional service.
Austin worked with my Aunt and I to get her added to my plan. I live another state away but he made the whole process so easy and even got us additional discounts, even though I met the max discount of 4 or more people on our plan, he managed to find something! He was extremely kind and helpful!
Customer service was over the top, friendly and knowledgeable, and fixed our granddaughter phone. Made for 1 happy kiddo.
This review is about Verizon’s backend porting system and customer support, not the local store staff. I transferred 4 lines to Verizon around Christmas 2025. All devices were received and activated at the same time. One line failed to port correctly and ended up active on both networks simultaneously. I contacted Verizon support in early January. I was told everything was fine and to wait. From that point on, I had to repeatedly chase updates myself. Multiple chats were auto-closed with no resolution. Around January 20, the... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.5 star rating with 557 reviews.
When is Verizon open?
Verizon is closed now. It will open at 9:00 a.m.
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