Verizon

Mary Fuller 

on Google

2 months ago

Jeff was very kind, thoughtful and helpful to me as he helped and showed me how I could make a payment on the self serve machine they have for people like me to make payments! 

Matthew Bir 

on Google

2 months ago

Associate is telling customers that Mobile Protect Service (“insurance”) is required during upgrade of devices which is a bold faced lie. She also incorrectly billed me for ProSetup which involves transferring contacts, data and setting up MyVerizon app in a new device. Did not need this service and did not use it yet I was still billed. 

Erin Buice 

on Google

3 months ago

Came in today to return a phone to get credit on a different phone. That wasn't the problem, it's just I wish the sales associate had been a little bit warmer. It just seemed like she either wasn't in a good mood or I don't know she wasn't real friendly. And I get it, maybe you don't like your job or something or are you crawled out of bed not having a good day. But you still are dealing with the public and customers. I've had to do that in the past even when I was not having a good day I was still polite and kind and treate... read more

Frozengeckolover 

on Google

3 months ago

I am no longer a Verizon customer. My phone suddenly stopped letting me make calls, so I went to this location to figure out what was going on. I was told my SIM had been attached to another number. I didn't authorize this, and there was no other phone on my account. The associate told me that sometimes Verizon messes up and reasigns a SIM to another customer. Which meant I was paying for someone else's service. Even though it was their mistake, they refused to give me a new SIM unless I upgraded my phone and contract (a mor... read more

Jessica McPherson 

on Google

3 months ago

Refused to take my internet gateway sending me to UPS while my instructions specifically said to return to the store. If I hadn’t called in and complained it would’ve ended up being lost and I would’ve been charged $300. The employees were lazy, dismissive, and rude as all get out acting like you work at the store and are supposed to know what to do when your instructions say different and Verizon was on the phone verifying the same. Awful.