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Verizon
- Mobile Phones
- Washington, DC
About this business
Location details
1318 F St NW, Washington, DC 20004, Washington, DC, 20004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Verizon had an internet security breech. They sent me a new router but won't help me get it set up, now I can't get into my account on login to Verizon. All of the agents refuse to help me and transfer me.
With this being a corporate location, you'd think that the customer service would be great - that was not my experience. I will call and order online next time.
After a good experience purchasing a new upgrade for my phone, my number did not transfer as expected when I tried to set up my new phone. When I went back to the Verizon store, John spent two hours on the phone with tech support even after I had to leave for a prior commitment. John went above and beyond to help me fix a problem he had never seen before.
I am very dissatisfied with my recent experience. I clearly explained that I do not need an extra line, yet the representative kept pushing me to buy an iPhone 17 Pro Max with a new line I will not use. It felt like the focus was more on making a sale or earning a commission than on helping me find the best option for my situation. There was another representative seated next to her, and they were exchanging looks and laughing while one of them continued to pressure me — which I found very unprofessional. I was hoping for ho... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.4 star rating with 130 reviews.
When is Verizon open?
Verizon is open now. It will close at 8:00 p.m.
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