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Visit our store at Knoxville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
2430 Callahan Dr, Knoxville, TN 37912, Knoxville, TN, 37912, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 10:00 a.m. to 7:00 p.m. | |
Tue | 10:00 a.m. to 5:00 p.m. | |
Wed | 10:00 a.m. to 7:00 p.m. | |
Thu | 10:00 a.m. to 8:00 p.m. | |
Fri | 10:00 a.m. to 8:00 p.m. | |
Sat | 10:00 a.m. to 8:00 p.m. | |
Sun | 11:00 a.m. to 6:00 p.m. |
My Fiance was treated very poorly by Kevin on Saturday evening 8/9/2025 - he was more interested in closing and going home rather than helping her - she had gone in to buy another phone since her phone had just died - he told her the phone was $1,200 we later found out it was $600 and even refused to let her go to her car to get her drink by threatening her that she would be locked out!!!!!!! I want the Store Manager to call me back personally and explain to me why they allow such behavior - If the store can't even hold the ... read more
I often do reviews and the large majority of them are 4 - and 5- star reviews, but I will make an exception for this store. I have gotten the run around repeatedly and have been told incorrect things numerous times, and no one takes responsibility for the errors. Some of the problem is with Verizon itself and its policies, but some of the blame lies solely on this store.
If I could give zero stars I would. I picked up my internet equipment from this store. Upgraded equipment at another store. Was told needed to take old equipment back to this store to return it. Tried to do that and they told me they would not take it had to mail it in. So I did. Then two months later got charged for equipment . Contacted support and was told the charge was from this store for non return of equipment. Told support they told me to mail it back. Which they looked up and confirmed it had been received. Customer... read more
Verizon has a 3.8 star rating with 597 reviews.
Verizon is open now. It will close at 8:00 p.m.
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