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Verizon
- Mobile Phones
- Colorado Springs, CO
About this business
Location details
7252 N Academy Blvd #100, Colorado Springs, CO 80920, Colorado Springs, CO, 80920, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Went in to modify plan and get a new phone. They took forever and it went past their closing time. Said they had to wait for the "time delay safe" to open to get the phone for me and the agent was going to help another customer. In the meantime I stepped outside to take a phone call and they wouldn't let me back in. Wasted an hour of my time trying to upsell me after saying my plan would go down but with their mysterious add-ons it went up. Finally got all that cleared up and it was all good to say "security won't let us let... read more
Came straight here to the real corporate store after being treated poorly by cellular sales (Verizon 3rd party). Upon arrival the staff greeted me and checked me in promptly. Eugene took care of my wife and corrected everything the cellular sales 3rd party Verizon store screwed up. Eugene got my wife and I upgraded promptly,.fixed all of our billing issues and did not charge us an extortion fee that Cellular Sales was trying to tack on last minute. Thank you Corporate stores for treating your loyal customers right.!
It took 3 hours just to change over from t mobile Then I had to pay twice just to open the account...I do give credit to the agent helping me because he was very patient and not his fault that verizon customer service is so bad...I had to wait like an hour to talk to an actual person to get my credit back since I had to pay double month bill to open my account...verizon needs to really improve access to customer service and help their employees work easier not harder..I regret my switch from t mobile
Staff made sure customers were satisfied.
Please go to any Verizon but this one. You can carve you day out if you like and spend several hours waiting for help. Or you can go to a different Verizon and get in and out and on with your day. I felt sorry for the staff as they did not seem happy to be working here and were sniping at each other. I know after covid that customer service in so many places has been lacking, but this is one of the worst examples of it. Does anyone want our business anymore??
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.6 star rating with 461 reviews.
When is Verizon open?
Verizon is open now. It will close at 8:00 p.m.
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